CSG Work from Home Jobs; Hiring Technical Support – Apply Now

Remote Technical Support Job Openings in India 2026!!!

CSG announced job vacancy for the post of Technical Support. The place of posting will be at Remote (Work from Home). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	CSG
Required Qualifications	Graduate
Skills	Basic knowledge of Telecommunication environment and customer services procedures
Category	Technical Support
Work Type	Remote

Joining their team as a Technical Support Analyst to work on Manage Services role under Converged Mediation (Intermediate Product) platform to work on day-to-day operational work, requirement from customer, ticket management, automation task for further strengthening the team to help in achieving task and resolving customer queries with in defined SLA.

Job Details

Θ Positions: Technical Support

Θ Job Location: Remote (Work from Home)

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 31365

Roles and Responsibilities:

• Provides Level 2 Support to customers - resolving technical issues / error messages encountered by customers in a live production environment.
• Appropriately handling of all customer issues including troubleshooting and providing feedback to the customer.
• Ensures CSG Support Tool is always updated with the latest ticket details.
• Maintains a high level of customer satisfaction through professionalism, timely response, and resolution of issues.
• Follow up on support issues, which include liaising with the customer.
• Performs Basic Application Health Check and works on performance issues.
• Analyze and perform bug verification, testing and beta support for assigned products.
• Ensure compliance with SLAs.
• Works in different business times and on call 24hs / 7 days.
• Able to communicate effectively to convey and clarify information.

Required Skills & Qualifications:

• Mediation knowledge and experience of CSG Intermediate Product.
• Basic triage and analysis of customer defined configuration.
• Ability to learn new programing languages.
• Basic bug fixes using scripting (Unix, Python, C, C++).
• Telecom BSS and OSS knowledge.
• Subject matter expert in an area of operation support, billing system, and other technical areas e.g., Oracle database.
• Basic knowledge of Telecommunication environment and customer services procedures.
• Experience in Ticket and queue management.

How to Apply

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