American Express Recruitment Drive; Hiring Operations Support – Apply Now

Operations Support Job Openings in Gurgaon 2026!!!

American Express announced job vacancy for the post of Operations Support. The place of posting will be at Gurgaon (Hybrid). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	American Express
Required Qualifications	Graduate
Skills	MS Office – Power Point, Excel, Access
Category	Operations
Work Type	Hybrid
Closing Date	6th May 2026

The Client hierarchy- COE focus is on understanding the client needs, providing consultancy, and execution to provide accurate and compliant data to global commercial clients. The team partners closely with the client, strategic partners, and multiple internal American Express teams – Client Management (CLM), Implementation (IM), Central Onboarding Team (COT), Account Consultancy Team (ACT), PA Servicing, Global New Accounts (GNA), Technologies and Operational Excellence (OE). This role is an exciting opportunity to be part of the GCS growth story in a dynamic, intellectually stimulating, open, fun, and collaborative environment.

Job Details

Θ Positions: Operations Support

Θ Job Location: Gurgaon (Hybrid)

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 26006760

Roles and Responsibilities:

• Review and interpret emails and requests received from internal and external stakeholders to assess business/servicing requirements
• Translate stakeholder requests into structured, actionable tasks within the CLIC tool
• Assign and distribute requests to team members, ensuring optimal utilization and fair workload allocation
• Support and contribute to the development and enhancement of automated processes for request intake, CLIC case creation and allocation
• Generate and publish daily reports highlighting allocation volumes, trends, and key metrics
• Collaborate with cross-functional teams and consult colleagues to gather insights and improve operational efficiency
• Maintain high standards of performance, including effectiveness, efficiency, and quality of output
• Provide support for additional operational and administrative tasks as required
• Work flexibly across regions and markets in a 24x7 environment

Required Skills & Qualifications:

• Graduate with minimum 2 years of analytical experience in a Customer Servicing environment.
• Prior experience in (MS Office – Power Point, Excel, Access).
• Data Interpretation, visualization and reporting
• Stakeholder / Client Management.
• Excellent communication skills both verbal and written.
• Proven ability to learn new skills in a corporate environment – basic accountancy background is an added advantage.
• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision
• A team player should possess the skills to work and support team members.

How to Apply

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