Duck Creek Work from Home Jobs; Hiring Application Support Administrator – Apply Now

Remote Application Support Administrator Job Openings in India 2026!!!

Duck Creek Technologies announced job vacancy for the post of Application Support Administrator. The place of posting will be at Remote (Work from Home). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Duck Creek Technologies
Required Qualifications	Graduate
Skills	Strong communication & collaboration skills
Category	Technology
Work Type	Remote

The Application Support Administrator is responsible for providing a successful and efficient support journey to all Duck Creek customers. The Analyst acts as the primary point of contact, facilitates the intake, qualification, resolution, and routing of all external and internal support cases

Job Details

Θ Positions: Application Support Administrator

Θ Job Location: Remote (Work from Home)

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: REQID55026

Roles and Responsibilities:

• Responds to cases submitted by customers via the customer portal. Performs case qualification, ensures that all necessary information is present, and the appropriate severity is determined.
• Provides First Point of Resolution when applicable relying on Knowledge Base articles containing Known Issues and Related Case records.
• Based on the available information routes the case to the appropriate group for resolution.
• Assumes accountability to the requestor of the case for its entire life cycle. Responds to questions, escalations, and update requests as necessary.
• Ensures that incident response SLOs are met and customer communication is consistent, clear and comprehensive.
• Recommends and implements performance improvements to meet SLA's and increase overall efficiency.
• Perform all other duties and activities as required.

Required Skills & Qualifications:

• Bachelor’s degree, or foreign equivalent, in Software/Computer Engineering, Computer Science, Communications, Business Administration or related degree
• Work Experience: Minimum 1 year
• Customer Management Experience:  Minimum 1 year

Knowledge, Skills, Abilities & Behaviors:

• Awareness of:
• ServiceNow or other ITSM systems
• Reporting and analyzing data
• Knowledge of:
• The Duck Creek solution
• Reporting tools for issue tracking systems
• Strong communication & collaboration skills
• Complex problem-solving skills
• Effective negotiation skills
• Escalation mitigation skills
• Time & Priority management skills
• Ability to facilitate client meetings with effective outcomes
• Ability to create trusted relationships
• Ability to provide critical timeline reporting for leadership
• Understanding the Duck Creek release process
• Understanding of the Duck Creek product licensing site and execution per contracts

How to Apply

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Disclaimer:

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