Concentrix Recruitment Drive; Hiring Service Desk Engineer – Apply Now

Technical I, Global Service Desk (TCF) Job Openings in Gurgaon 2026!!!

Concentrix announced job vacancy for the post of Technical I, Global Service Desk (TCF). The place of posting will be at Gurgaon. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Concentrix
Required Qualifications	Graduate
Skills	Maintain strong knowledge of client programs, systems, and service expectations
Category	Support
Work Type	Onsite
Closing Date	30th July 2026

The Technical I – Global Service Desk Engineer is responsible for providing first level and intermediate technical support to end users. This role involves troubleshooting complex technical issues, handling high severity incidents, ensuring SLA adherence, and delivering a high standard of customer experience in a 24×7 operational environment.

Job Details

Θ Positions: Technical I, Global Service Desk (TCF)

Θ Job Location: Gurgaon

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: R1744282

Job Description:

• Technical Support & Troubleshooting:
• Cloud platforms: Google Cloud Platform, AWS and Citrix
• Operating Systems (Windows) and enterprise applications
• Perform installation, configuration, and troubleshooting of:
• Softphones, VDI environments, and remote desktop solutions
• Handle break/fix issues, system errors, access problems, and connectivity issues.
• Incident & Service Management:
• Manage and resolve Priority 1 / Severity 1 incidents, ensuring minimal business disruption.
• Accurately log, track, update, and close tickets within defined SLA and ITSM processes.
• Escalate issues to appropriate resolver groups when required, with proper documentation.
• Quality & Compliance:
• Monitor and evaluate inbound/outbound calls, chats, and emails to ensure quality standards.
• Participate in internal quality audits and process reviews to identify gaps and improvement opportunities.
• Maintain strong adherence and compliance with organizational and client policies.
• Stakeholder & Client Interaction
• Deliver exceptional customer service with a professional, solution‑oriented approach.
• Communicate clearly with end users, leadership, operations, quality teams, and client stakeholders.
• Maintain strong knowledge of client programs, systems, and service expectations.
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

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