TransUnion Recruitment Drive; Hiring IT Support – Apply Now

IT Support Job Openings in Chennai 2026!!!

TransUnion announced job vacancy for the post of IT Support. The place of posting will be at Chennai (Hybrid). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	TransUnion
Required Qualifications	Graduate
Skills	Manage and coordinate customer communication
Category	Support
Work Type	Hybrid
Closing Date	24th July 2026 @ 12 AM

Pilot 24*7 App & Infra support team is planned to provide better support for APAC clients. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Job Details

Θ Positions: IT Support

Θ Job Location: Chennai (Hybrid)

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 19040679

Roles and Responsibilities:

• Provide L0/L1 application support for business-critical systems across the APAC region, including Hong Kong, the Philippines, and Australia
• Operate under a 24x7 shift roster, ensuring uninterrupted support coverage for regional operations. The shifts would be round the clock like early morning, late night, normal HK/PH business hours for client support.
• During bandwidth constraints/production issues or on request basis, associate might be willing to work over time based on the situation
• Prepare a handbook of existing issues, BAU to manage independently in non-business hours
• Recommend improving the monitoring/support process based on support analysis
• Periodic review with regional Infra/App support & other stakeholders to improve the support process
• Closely monitor system health, applications, jobs, and alerts, and respond promptly according to defined SLAs
• Manage and coordinate customer communication, particularly during non‑business hours
• Support production deployments, scheduled maintenance activities, and change implementation

Required Skills & Qualifications:

• Collaborate closely with global support, development, and infrastructure teams to troubleshoot, resolve incidents, and restore services
• Stay updated on system enhancements, configuration changes, and operational updates
• Participating in new client onboarding, Disaster Recovery (DR) exercises, and Business Continuity Planning (BCP) drills
• Contribute to continuous improvement by documenting procedures, identifying recurring issues, and recommending preventive measures

How to Apply

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