CITI Bank Hiring Officer - Chat Operations (Freshers)

CITI Bank announced new vacancy for Officer - Chat Operations department at Pune Locations. Candidates with any Graduates (masters degree is not a mandate) are eligible to apply. Candidates kindly read below details carefully before apply.

Name of the Organization – CITI Bank

Notification ID - 22584138

Positions – Officer - Chat Operations

Location – Pune, India

Salary – As per company Norms

Shift of operations: US Day/India Night - Rotating shift with work on Saturday/Sundays. 5 day work week

Qualifications:

• Overall 0 - 3  years of relevant experience
• Sound presentation and analytical skills
• Strong problem solving skills and detail-oriented
• Graduate in any stream, masters degree is not a mandate

Job Description:

• Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries
• Follow-up on all customer requests via chat and email
• Maintains detailed knowledge of product and service offerings to customers
• Analyzes risk areas and identify solutions to meet customer's needs
• Ensuring Information security for sensitive data
• Helps to teach our customer how to self-service through our internet website
• Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
• Accurate reporting of MIS/Timekeeping
• Undertake other assignments/projects as given by the Team Lead/Manager
• Apply professional attitude and image for all internal and external customers
• Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints

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