Deloitte Hyderabad Vacancy 2024; Business Technology Analyst – Latest MNC Jobs

Deloitte announced new job openings for the post of Business Technology Analyst (B2B Voice Process Helpdesk) for Hyderabad / Pune locations. Candidates with B.E / B.Tech & Excellent written and verbal communications skills at the business and technical level are eligible to apply. Candidates are advised to apply soon before the link expires

Name of the Organization: Deloitte

Notification ID: 140758

Positions: Business Technology Analyst (B2B Voice Process Helpdesk)

Location: Hyderabad / Pune

Salary: As per company Norms

Educational Qualifications: B.E / B.Tech (Freshers)

Job Description:

This is an entry level position and you will be responsible for working with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to our application(s). Our applications are used by Deloitte’s Global Employer Services member firms and clients so the successful candidate should have strong client service and communication skills as well as the ability to deliver projects on time in a dynamic team environment. The candidate will receive training on existing as well as next generation tools.

Key Responsibilities:

Provide personalized customer service by responding to the needs of the customers

Enter contacts into call tracking system and manage those issues to resolution

Function in a close team environment and communicate within the team as a single unit

Knowledge sharing and work flexibility in a close team environment

Consistently meet client expectations and project deadlines

Work to develop customer service, probing, and research skills

Evaluate problems of the customers and provide logical lasting solutions

Adhering to the project and departmental standards as necessary. Contribution to the development of such standards where required

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures

Refer more complex issues or reconfigurations to senior specialists

Demonstrate capability of handling high work pressure during peak seasons

Personal Characteristics:

Excellent written and verbal communications skills at the business and technical level

Self-starter with solid analytical and problem solving skills

High level of attention to detail, ability to execute and deliver project deliverables on budget and on time, and multi-task in a dynamic environment 

Ability to integrate rapidly with existing team

Good personal organizational skills

Ability to interact with individuals at all levels of the organization

Strong commitment to customer service

Key skills required 

Excellent written and verbal communications skills at the business and technical level

Ability to work in shifts 

Ability to interact with individuals at all levels of organizations

Ability to work weekends when shift requires

Online Application Link – Click Here

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