StreamYard Hiring Customer Support Representative | Work from Home Opportunity

StreamYard announced new job openings for Customer Support Representative for Work from Home Opportunity. Candidates with Professional experience providing customer support in a B2B or B2C SaaS company & Exceptional troubleshooting skills are eligible to apply. Candidates kindly apply as soon as possible before the link expires

Name of the Organization: StreamYard

Notification ID: 5912377003

Positions: Customer Support Representative

Location: Remote (Work from Home)

Job Type: Full Time

Qualifications:

• Professional experience providing customer support in a B2B or B2C SaaS company
• Exceptional troubleshooting skills
• Fluent English speaker with outstanding written and verbal communication skills; ability to read, interpret and clarify customers' goals and craft thoughtful responses to help them achieve their goals
• Comfortable supporting customers via video and written communication
• Tech Savvy - love technology and can learn new things quickly
• Ability to teach yourself new skills and find answers on your own
• Great problem-solving abilities,
• Exceptional organization skills - you're used to juggling multiple priorities
• Experience working in a fast-paced customer customer-centric environment
• Can do attitude
• Able to work shifts Wednesday to Sunday 7pm till 9am UTC

Job Description:

StreamYard is seeking a new member to join our Customer Support team as a Customer Support Representative. This new member will be self-driven, detail oriented and ambitious! We're looking for someone with strong experience in this field, able to make decisions on the go be supportive and innovative.

We're excited to work with someone who is comfortable in a fast-paced start-up environment and is happy working on a fully remote team.  You will be helping creators create some of the world's best content by troubleshooting for them remotely. Our team is committed to a fun but professional culture and if you enjoy learning new things this could be the role for you. 

Responsibilities:

• Achieve and maintain expert knowledge of our product.
• Handle a substantial number of customer inquiries promptly and to customer satisfaction within Zendesk.
• Guide customers on how to use StreamYard and help them troubleshoot issues through email, ticketing, live chat, social media and video calls.
• Collate customer feedback and communicate this to the product team.
• Communicate clearly in writing to both technical and non-technical customers.
• Assist with successful onboarding of new customers.
• Always be friendly, helpful and supportive to customers.
• Strategize, find common patterns and make data-driven decisions on the product.
• Have a mindset geared towards the team and company goals.
• Attend team and company meetings as scheduled.
• Help improve our customer knowledge base and other support materials.
• Contribute to our internal support team resources.

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