NatWest Group Hiring Customer Service & Operations Function Leader, VP

NatWest Group released new job notifications for the post of Customer Service & Operations Function Leader, VP for Gurugram locations. Candidates with Graduate & Experience of working in a financial services environment, with knowledge of the industry and its customers are eligible to apply. Candidates kindly read all the informations given below, before proceed to apply

Name of the Organization:

Notification ID: R-00231658

Positions: Customer Service & Operations Function Leader, VP

Location: Gurugram

Salary: As per company Norms

Educational Qualifications: Graduate

Skills Required:

• Experience of working in a financial services environment, with knowledge of the industry and its customers
• A good understanding of product, processes and relevant banking systems
• A background of working with risk and compliance

Job Description:

• If you have strong team leadership skills, this is a chance to take on a role with high levels of responsibility and exposure to internal and external stakeholders
• You’ll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes
• You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people
• We're offering this role at vice president level

Responsibilities:

• Managing risk, developing and delivering continuous improvement and driving the strategic direction of the function
• Helping to define performance indicators, measurements and the reporting of critical MI to enable the right decision making
• Producing and maintaining an effective training and accreditation plan
• Overseeing KPIs and taking actions to make sure that the unit maintains healthy matrices
• Achieving financial targets and efficiency gains through process improvement initiatives

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