WNS Hiring Associate / Sr. Associate – Freshers / Experience

WNS invites job applications for the post of Associate / Sr. Associate for Chennai locations. Candidates with Graduate in Any Stream & Handle inbound and outbound customer calls in a professional manner and Assist customers with product or service-related questions, account inquiries are eligible to apply. Candidates are advised to apply soon before the link expires

Name of the Organization: WNS

Notification ID: 743999968410203

Positions: Associate / Sr. Associate

Location: Chennai

Job Type: Full Time

Educational Qualifications: Graduate in Any Stream

Job Description:

• Handle inbound and outbound customer calls in a professional manner.
• Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
• Assist customers with product or service-related questions, account inquiries.
• Utilize active listening skills to understand customer needs and ensure their satisfaction.
• Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
• Document customer interactions and update customer records with accurate information.
• Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
• Upsell and cross-sell products or services basis process requirement
• Perform all duties within team and personal targets.
• Must be comfortable with 24*7 work environment especially night shifts.

Online Application Link – Click Here

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