Clinic Mind Work from Home Jobs; Client Support Specialist – Latest MNC Jobs

Clinic Mind invites job applications for the post of Client Support Specialist for Remote (Work from Home) locations. Candidates with Proven experience in customer support or a similar role & Excellent problem-solving and analytical skills are eligible to apply. Candidates are advised to apply soon, before the link expires

Name of the Organization: Clinic Mind

Notification ID:

Positions: Client Support Specialist

Location: Remote (Work from Home)

Job Type: Full Time

Required Qualifications:

• Proven experience in customer support or a similar role.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication abilities.
• Ability to work effectively in a team and independently.
• Familiarity with medical billing processes is a plus.
• Proficiency in using various communication platforms including live chat and social media.
• Commitment to providing high-quality support to enhance client satisfaction.

Position Requirements:

• Must have stable internet connection minimum of 5 MBPS
• Must have a mobile data plan as a backup
• Must be in a quiet environment
• Must be comfortable working the US business hours
• Must own a PC with at least 8 GB of memory

Responsibilities:

• Assistance:
• Guide ClinicMind clients in maximizing the system's utility.
• Handle a wide array of inquiries, including but not limited to patient demographics, balance management, clinic reporting, claims, and point of sale.
• Problem-Solving:
• Troubleshoot issues encountered by users.
• Understand the objectives behind users’ actions and identify any obstacles they may face.
• Inquiries and Training:
• Address basic medical billing questions after completing mandatory on-the-job training.
• Collaboration:
• Work closely with our software support and account management teams to resolve client issues effectively.
• Determine when an issue needs to be escalated to other departments for resolution.
• Communication:
• Engage with clients through various channels, including phone, email, live chat, Facebook, and an internal tasking system.
• Escalation and Risk Management:
• Identify practices at risk of attrition and escalate to the appropriate resource.
• Recognize tone, keywords, and signs of frustration to address client concerns proactively.
• Administrative Duties:
• Ensure accurate documentation of all client interactions.
• Follow up on client interactions as per established procedures.
• Additional Responsibilities:
• Perform other duties as assigned by management, adhering to the dynamic needs of the department.

Online Application Link – Click Here

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