Their mission at Amazon is to be Earth’s most customer-centric company, and their award-winning Customer Service team is a key part of achieving that goal. Doing their best for their customers is where they get their energy, and that’s why you’ll find they approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead they’ll provide you with the training you need to problem solve for their customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience their customers love.
Name of the
Organization: Amazon
Requisition
ID: 240115044
Positions: Virtual
Customer Support Associate
Location: Work from
Home in Delhi
Salary: As per
company Norms
Required Skills
& Qualifications:
- Minimum age: 18 years old
- Have the right to work in India
- Strong communication skills in English (both written and oral fluency)
- The availability to work varying shifts from Monday to Sunday within the operating hours
- Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
- You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
- From a technical perspective, a minimum broadband connection of 100MB download speed and 20MP upload speed- upload speed using a hard-wire ethernet internet connection (no WIFI).
Job Description:
As
an Amazon Customer Service Associate, you have a very clear purpose: to prevent
issues, solve queries, and delight our customers. You’ll be the first point of
contact for our customers by answering their requests through phone, chat
and/or email – this includes everything from order and product questions to
payment matters and website guidance. Our Customer Service Associates use a
variety of tools to navigate, research, and review solutions, and communicate
effectively with customers
Responsibilities:
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
Benefits:
One
of the great things about joining Amazon’s Customer Service team is that you
don’t need past experience in customer service. You’ll receive training and be
provided with a complete equipment package when you join. Additionally, thry
offer a number of benefits, including:
- Medical insurance
- Pension plan
- Internet allowance
- Lifestyle benefits and retail discounts through our Amazon Extras program
- Expert training and ongoing opportunities to learn more and develop your skills
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Click Here
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