Sprinklr Recruitment Drive; Hiring Product Support Engineer – Apply Now

Sprinklr is the unified platform for all customer-facing functions. Sprinklr call it unified customer experience management (Unified-CXM). Sprinklr help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Sprinklr is currently looking out for people like you who can add immense value to our organization. Your profile really stands out and they would love to get in touch with you to get to know you better.

Name of the Organization: Sprinklr

Requisition ID: 109438-JOB

Positions: Product Support Engineer

Location: Gurgaon

Salary: As per company Norms

Required Qualifications:

• Experience Required: 0-2 years
• Required Educational Qualification: Bachelors degree in similar field

Required Skills:

• Strong knowledge of MySQL, Familiarity with MongoDB a plus
• Education level: Bachelor’s degree in a technical field, or equivalent work experience in a software/support and services
• Excellent written and verbal skills
• Strong analytical and problem-solving skills
• Ability to work in a highly collaborative and fast-paced environment
• Solid grasp of the web and social media

Job Description:

• As a Product Support Engineer, you will be:
• Duplicating and troubleshooting product and technical issues faced by clients.
• Working and developing in-depth product expertise in order to provide solutions for product issues.
• Taking ownership of technical issues, understanding customer requirements and workflow, and working within escalation processes to resolve more advanced issues.

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