Truelancer Work from Home Jobs; Hiring Chat Support Specialist – Apply Now

Truelancer looking for a talented Chat Support Specialist to join our dynamic team. Truelancer unwavering dedication to providing exceptional customer support requires individuals who are passionate about assisting customers through live chat. If you're ready to be part of their customer-centric journey, Truelancer want to hear from you. Candidates with 1+ years of experience in live chat support or a similar role & Basic technical knowledge and the ability to explain complex technical concepts to customers are eligible to apply. Candidates can apply through the official link given below

Name of the Organization: Truelancer

Requisition ID:

Positions: Chat Support Specialist

Location: Remote (Work from Home)

Salary: As per company Norms

Required Qualifications:

• 1+ years of experience in live chat support or a similar role.
• Proficient in using live chat software and support tools.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a patient, customer-friendly attitude.
• Basic technical knowledge and the ability to explain complex technical concepts to customers.
• Ability to work independently and collaboratively in a remote team environment.

Preferred Skills:

• Experience in e-commerce or a technology-related industry.
• Multilingual proficiency.
• Knowledge of CRM software and ticketing systems.
• Ability to adapt to varying schedules, including weekends and evenings.
• Strong typing skills and the ability to multitask effectively.

Roles & Responsibilities:

• Provide real-time support to customers through live chat, answering inquiries, resolving issues, and offering product information.
• Maintain a strong understanding of our products and services to assist customers effectively.
• Troubleshoot technical problems, providing clear and concise solutions.
• Guide customers through various processes and transactions.
• Gather customer feedback and share insights with the team for ongoing service improvement.
• Assist with customer onboarding and product training as needed.
• Document and report technical issues to the appropriate teams.
• Keep accurate records of customer interactions and transactions.

 

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