Cognizant Work from Home Jobs; Hiring Senior Process Executive – Apply Now

Cognizant seeking a dedicated Senior Process Executive - HC with 1 to 4 years of experience to join their team. The ideal candidate will have strong technical skills in MS Excel and a background in healthcare call centers. This role involves managing and optimizing processes to enhance efficiency and customer satisfaction. Cognizant engineers modern businesses. Cognizant help their clients modernize technology, reimagine processes and transform experiences so they can stay ahead in their fast-changing world. Candidates are advised to apply soon, before the link expires

Name of the Organization: Cognizant

Requisition ID: 4025508209

Positions: Senior Process Executive-Data

Location: Remote (Work from Home)

Salary: As per company Norms

Educational Qualifications:

• Possess strong technical skills in MS Excel including data analysis and reporting.
• Have experience in a healthcare call center environment understanding its unique challenges and requirements.
• Demonstrate excellent communication and interpersonal skills to effectively interact with team members and customers.
• Show proficiency in problem-solving and critical thinking to address complex issues.
• Exhibit strong organizational skills to manage multiple tasks and priorities efficiently.
• Display a proactive approach to identifying and implementing process improvements.
• Have a good understanding of IVR systems and their application in call centers.

Certifications Required:

• Certified Healthcare Customer Service Professional (CHCSP) Microsoft Office Specialist (MOS) in Excel

Responsibilities

• Oversee daily operations within the healthcare call center to ensure smooth workflow and high-quality service.
• Provide support and guidance to team members to resolve complex issues and improve performance.
• Utilize MS Excel to analyze data generate reports and identify trends for process improvement.
• Implement process enhancements to increase efficiency and reduce operational costs.
• Collaborate with cross-functional teams to develop and execute strategies for customer satisfaction.
• Monitor key performance indicators (KPIs) and ensure targets are met or exceeded.
• Conduct regular training sessions to keep the team updated on best practices and new technologies.
• Handle escalated customer inquiries and complaints ensuring timely and satisfactory resolution.
• Maintain accurate records of all interactions and transactions adhering to company policies and regulations.
• Develop and maintain standard operating procedures (SOPs) for various processes.
• Participate in quality assurance activities to ensure compliance with industry standards and regulations.
• Provide feedback to management on process improvements and customer service enhancements.
• Support the implementation of new technologies and tools to streamline operations.

 

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