Ellucian Work from Home Jobs; Hiring Associate Analyst – Apply Now

Here at Ellucian, they are motivated by a mission - power education so institutions can empower student success.  They are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries.  They are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

Ellucian embrace the power to lead, the courage to innovate, and the determination to grow. At their core, they believe in humanizing their approach, recognizing that their people are their greatest strength. With a shared vision of transformation, they endeavor to shape a brighter future for higher education.

Name of the Organization: Ellucian

Requisition ID: 5296

Positions: Associate Analyst - Service Now Administration / Support

Location: Remote (Work from Home)

Salary: As per company Norms

Required Skills & Qualifications:

• 1-3 years of providing technical problem-solving and process-driven IT troubleshooting support & it’s corresponding documentation.
• Solid foundational knowledge of: PaaS/SaaS systems, relational databases, industry support-standards (ITSM/DevOps/Agile/KSI), logical problem-solving.
• Familiarity with ServiceNow or other ITSM-based software platforms.
• Successful track-record working against multiple projects, objectives, and priorities, in a deadline-driven environment.
• Ability to produce 'on-time' deliverables and pro-actively identify issues & solutions, with minimal supervision, as a member of a fully remote team.
• Ability to explain or describe complex technical issues in plain English (written & verbal).
• Demonstrated proficiency with ITIL/ITSM support delivery process.
• Effective and appropriate communication with team members, other company employees, vendors, and clients.

Job Description:

Ellucian is seeking an Associate Analyst, this position will require a mixture of strong technical troubleshooting abilities, clear and precise communication, customer service skills, and strong IT service management process knowledge.

Responsibilities:

• Assist the ServiceNow Support team in providing communication, training, configuration, testing, and maintenance activities across the entirety of the ServiceNow Platform.
• Communicate (via multiple channels), to provide internal employee, and external client support around any ServiceNow issues, problems, or questions, they may encounter.
• Proactively identify, document, manage, and resolve, directly assigned & self-generated tasks related to platform support and maintenance.

Benefits:

• 22 days annual leave plus 11 public holidays
• Competitive gratuity policy
• Group insurance and Annual health checkup plan with a variety of family and wellness benefits.
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health,
• financial or learning interests
• 5 charitable days to support the community that supports us
• Wellness
• Headspace (mental health)
• Wellbeats (virtual fitness classes)
• RethinkCare – caregiver support
• Diversity and inclusion programs that promote employee resource groups such as: Buzzinga and Lean In Team to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• They Foster a learning culture with:
• Education Assistance Program
• Professional development opportunities

 

Apply Link – Click Here

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