Kognitiv Work from Home Jobs; Hiring HCM Support Analyst – Apply Now

Kognitiv Inc. seeks to be the best in the Workday® ecosystem in both customer and employee satisfaction. They believe happy employees go hand-in-hand with happy customers. They truly believe that if their employees feel engaged, challenged, and empowered every day, they will provide top-notch service for their customers. They encourage their employees to "act like an owner" each and every day in the work they do and their contributions to their fast growing organization. Candidates are advised to apply soon, before the link expires

Name of the Organization: Kognitiv

Requisition ID: JR100360

Positions: HCM Support Analyst

Location: Remote (Work from Home)

Salary: As per company Norms

Required Skills & Qualifications:

• 1+ years' experience supporting Workday environments in any of the following areas: Workday Integrations, Workday Core HCM
• Base knowledge and experience with Workday business processes, organization structures and hierarchies, security roles, job and position structures, and reporting.
• Experience with integration tools such as EIB, Solution, and Object Transporter to facilitate data conversion and migration of configuration.
• Excellent communication skills, both verbal and written. Ability to communicate clearly and effectively with customers and colleagues in a remote working environment.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Demonstrated commitment and achievement to delivery excellence and client satisfaction.
• Ability to prioritize and organize work to ensure overall timeliness and quality standards with little supervision. Ability to effectively manage against timelines, deadlines, and goals.
• Capable of working within remote teams and alongside clients, as well as on individual tasks with no supervision.
• Advanced Microsoft Excel skills required.
• Ability to work in a fast-paced environment and to adapt to frequent change.
• Ability to meet travel requirements (<5% a year)
• Availability to work across time zones, minimum UK hours expectation.

Responsibilities:

• Work independently and directly with clients to assist in day-to-day support of Workday® assisting in, but not limited to: transactional support, testing execution, report development, data loading, “how-to” guidance, and troubleshooting as necessary.
• Deliver high-quality support across multiple industries
• Fulfill customer help desk requests by receiving, interpreting and responding to incidents through multiple mediums; documents all pertinent issue resolution information through ticketing system.
• Properly escalate unresolved issues to the next level of support and/or tracks, routes and redirects problems to correct resources.
• Ensure proper recording, documentation and incident closure- including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Identify solutions and suggest improvements to processes which will add value to the business
• Maintain a general working knowledge of data privacy best practices, with a willingness to learn the applicable HR and payroll specificities
• Execute tasks and objectives to achieve service level agreement (SLA) marks
• Work in a fast-paced environment that requires tasks to be completed quickly and accurately.

 

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