KUKU FM Work from Home Jobs; Hiring Customer Delight Associate – Apply Now

KUKU FM is seeking a highly motivated and skilled Customer Support Associate to join their dynamic team. The ideal candidate will possess excellent communication skills, be team-oriented, and be proficient in English and Hindi. This role involves handling customer inquiries and issues through a blended process that includes phone calls, chat, and email support. Candidates are advised to apply soon, before the link expires

Name of the Organization: KUKU FM

Requisition ID: 4022854306

Positions: Customer Delight Associate

Location: Remote (Work from Home)

Salary: As per company Norms

Required Qualifications:

• Excellent communication skills, both verbal and written.
• Proficiency in English and Hindi.
• Team-oriented with a collaborative mindset.
• Comfortable with a blended process (phone calls, chat, and email support).
• Strong problem-solving skills and the ability to think on your feet.
• Ability to manage time effectively and prioritize tasks.
• Basic computer skills and familiarity with CRM systems and other customer support tools.
•  Previous experience in a customer support role is preferred but not mandatory.
•  Ability to handle all types of users with patience and professionalism.
• Strong organizational skills and attention to detail.
• Please note, that this is a one-year contractual role. Only apply if you're comfortable with the duration.

Required Skills:

Problem-solving, customer experience, chat, english, hindi, organizational skills, crm systems, customer service, time management, email, customer, crm, communication skills, customer support, computer skills, team-oriented

Job Description:

• Provide exceptional customer service through phone calls, chat, and email channels.
•  Address and resolve customer inquiries, issues, and complaints promptly and professionally.
•  Maintain a thorough understanding of our products and services to effectively assist customers.
•  Collaborate with team members to ensure a seamless customer experience.
•  Accurately document customer interactions and transactions in the CRM system.
•  Follow up with customers to ensure their issues are resolved to their satisfaction.
•  Assist in identifying and implementing process improvements to enhance the customer experience.
•  Stay updated with company policies, procedures, and product knowledge.
•  Utilize various tools and software to manage customer support efficiently.

 

Apply Link – Click Here

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here