Servicenow Recruitment Drive; Hiring Analyst – Apply Now

As a Customer Support Team Member specializing in Orders and Collections, you will play a pivotal role in ensuring the smooth and efficient resolution of customer inquiries and concerns related to orders and payments. You will collaborate closely with our Orders and Collections teams to provide timely and accurate support to our valued customers. Servicenow intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of their journey. Join them as they pursue their purpose to make the world work better for everyone.

Name of the Organization: Servicenow

Requisition ID: JB0051503

Positions: OTC Customer Support Analyst

Location: Hyderabad (Hybrid)

Salary: As per company Norms

Required Skills & Qualifications:

• Minimum experience of at least 2+ years in Order to Cash Process is required.
• Excellent task prioritization and organizational skills with the ability to meet deadlines and succeed in a fast-paced environment.
• A demonstrated track record of success and initiative with the ability to work independently and collaboratively in a team environment, showing a desire to grow professionally to support the current and future growth of ServiceNow.
• Highly focused on routine tasks.
• Organised with excellent time management skills and the ability to balance multiple responsibilities and meet necessary deadlines with limited supervision.
• Strong analytical skills and thorough research skills with outstanding follow-through.
• Well-developed problem-solving skills and ability to work across various functional teams to evaluate, prioritize, and address key issues.
• Exceptional listening, interpersonal, and strong communication skills, both written and verbal.

Job Description:

• Collaborate effectively with the Orders and Collections teams to streamline processes and improve customer experience.
• Provide outstanding customer service by addressing inquiries courteously, efficiently, and with a solutions-oriented approach.
• Maintain a high level of professionalism and empathy in all interactions with customers.
• Go above and beyond to exceed customer expectations and build long-lasting relationships.
• Handle customer inquiries regarding outstanding balances, payment plans, and payment methods.
• Work closely with the Collections team to help customers set up payment arrangements and resolve payment-related issues.
• Ensure accurate recording of customer payments and update customer accounts accordingly.
• Respond promptly and professionally to customer inquiries related to order status, tracking, and delivery information.
• Assist customers in placing, modifying, or canceling orders as needed.
• Assist in maintaining relevant and accurate customer master records while ensuring all internal controls and SOX policies are followed.
• Assist in resolving customer claims/issues and engaging with the correct internal departments, including Sales and Sales Operations, to ensure timely resolution in any customer dispute, with a strong focus on providing excellent customer service.

 

Apply Link – Click Here

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here