Testbook is a dynamic and innovative education technology company dedicated to revolutionizing the learning experience for students worldwide. Our mission is to provide accessible, engaging, and personalized educational resources to empower learners to succeed in their academic pursuits. The fastest-rising startup in the EdTech space, Testbook is poised to revolutionize the industry. With a registered user base of over 2.6 crore students, 450 crore tests solved on the WebApp, and a knockout Android App, Testbook has raced to the front and is ideally placed to capture bigger markets.
Testbook
is the perfect incubator for talent. You come, you learn, you conquer. You
train under the best mentors and become an expert in your field in your own
right. That being said, the flexibility in the projects you choose, how and
when you work on them, and what you want to add to them is respected in this
startup. You are the sole master of your work. The IIT pedigree of the
co-founders has attracted some of the brightest minds in the country to
Testbook. A team that is quickly swelling in ranks, it now stands at 900
in-house employees and thousands of remote interns and freelancers. And the
number is rocketing weekly. Now is the time to join the force.
Name of the
Organization: Testbook
Requisition
ID: fk03mg5
Positions: Customer
Support Executive
Location: Remote (Work
from Home)
Salary: As per
company Norms
Educational
Qualifications:
Any
Graduate
Job Description:
The
Customer Support Executive will be responsible for receiving, investigating,
and responding to all customer inquiries regarding the products and services.
The Customer Support Executive will troubleshoot and coordinate with various
internal departments to resolve problems.
Responsibilities:
Interact
with customers by phone, e-mail, or online chat concerning various care issues.
Provide
hands-on support for customer care initiatives such as automated provisioning,
online billing, order tracking, and detailed account management.
Solicit
cross-selling and up-selling opportunities within the customer care experience.
Tracking
and reporting relevant customer care performance metrics.
Capturing
and applying customer feedback.
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Click Here
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