Kyndryl Recruitment Drive; Hiring Customer Service Representative – Apply Now

At Kyndryl, they design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? They are always moving forward – always pushing ourselves to go further in their efforts to build a more equitable, inclusive world for their employees, their customers and their communities. You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Name of the Organization: Kyndryl

Requisition ID: R-22193

Positions: Customer Service Representative

Location: Bangalore (Hybrid)

Salary: As per company Norms

Required Skills & Qualifications:

• Any Graduate
• 0-1 year experience in customer service or technical support role.
• Flexible to work in Voice and Chat Process.
• Willing to work in Night Shifts / Rotational Shifts.
• Willingness to Work from Office as per Hybrid Work Model.
• Windows 10 troubleshooting, excellent communication skills and also customer service skills.

Preferred Skills and Experience:

• Experience working with Windows, Mac, or Linux operating systems
• Troubleshooting and problem-solving expertise
• Support help desk experience
• Customer support experience
• Experience modifying approaches and adapting to customer needs

Roles & Responsibilities:

Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.

A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.

You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.

You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored!

 

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