PhonePe Recruitment Drive; Hiring Operations Associate – Apply Now

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Name of the Organization: PhonePe

Requisition ID: 6212060003

Positions: Operations Associate - VKYC

Location: Bangalore

Salary: As per company Norms

Required Skills & Qualifications:

• Have excellent written and verbal communications
• Have good learnability
• Be an active listener and deal well with objection
• Have strong customer orientation and ability to adapt/respond to different scenarios
• Be a team player, flexible and open to feedback
• Ability to multitask, prioritize, and manage time effectively
• Should be able to speak in English and Hindi
• Graduation (10+2+3) is Mandatory
• 0 - 1 years of work experience in a customer facing role
• Multilingual skills (spoken + written) in South Indian languages are preferred

Job Description:

They are looking for specialists for the VKYC Team. As a specialist, your primary responsibility will entail completing video KYC to their customers and you will continuously look for outstanding and exciting ways to improve their experience.

In this role, you will provide support to complete the Video KYC.

Responsibilities:

• Act with integrity & think customer-first in every interaction
• Handle cases which involves video calling
• Follow specified process guidelines defined for the process
• Build customer trust through their interaction
• Ability to meet hourly & daily productivity goals
• Leverage internal processes and resources to drive resolution
• Recommend process improvement

Benefits:

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

 

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