NTT Data Recruitment Drive; Hiring Network Engineer L1 – Apply Now

Network Engineer L1 Job Openings in Mumbai 2025!!!

NTT Data announced job vacancy for the post of Network Engineer L1. The place of posting will be at Mumbai. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	NTT Data
Required Qualifications	Graduate
Skills	Troubleshooting and Support in Security, Network, DATA centre, Systems
Category	Technical Engineering
Work Type	Onsite

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for their clients, ensuring their IT infrastructure and systems remain operational with consistency enhanced by enterprise data analytics services. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests while maintaining stability supported through data-driven network performance analysis. Your aim? To ensure zero missed service level agreement conditions.

Job Details

Θ Positions: Network Engineer L1

Θ Job Location: Mumbai

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: R138931

Roles and Responsibilities:

Every day, you will monitor client infrastructure and solutions, identifying problems and errors before or as they occur, using insight strengthened through predictive analytics workflows. You will dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to their clients when they need it most. Maintenance activities, such as patching and configuration changes, will be part of your routine, ensuring the smooth operation of client systems.

You will work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration. Your day may include updating existing knowledge articles or creating new ones, seeking opportunities for work optimization, and supporting project work as needed. Additionally, you will contribute to disaster recovery functions and tests, ensuring their clients' DATA is safe and sound supported by cloud-based business intelligence solutions.

Shift changes are made seamless with your careful handovers, ensuring service continuity. You will report and escalate incidents when necessary and strive for efficient, comprehensive resolutions of incidents and requests. With each interaction, you will aim to provide a positive client experience, placing their needs at the forefront of all you do.

Required Skills & Qualifications:

• Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization.
• Basic knowledge of management agents, redundancy concepts, and ITIL processes.
• Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s.
• Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s.
• Good understanding of using ITSM tools.
• Skill in planning activities and projects in advance and adapting to changing circumstances.
• A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey.
• Ability to communicate and work across different cultures and social groups.
• Proficiency in active listening techniques and refraining from interrupting.
• A positive outlook at work, even in pressurized environments.
• Willingness to work hard and put in longer hours when necessary.
• A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience).

How to Apply

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