Sharechat Internship 2024; Hiring User support Intern – Apply Now

The Trust & Safety team is entrusted with safeguarding our users' experiences on ShareChat and Moj by keeping a vigilant eye on any actions that are against our community guidelines and being the voice of the consumer, carry their feedback and suggestions to the relevant stakeholders within the organization to provide insights that can aid in the product development. Put in proactive and reactive mechanisms to identify and tackle undesirable users and behaviors on the platforms. As an Operations Associate, you are accountable for all the operational processes in the Trust & Safety team.

About Company: From the humble idea of giving all regional languages a stage to successfully building India's No.1 social media platform, they've journeyed to turn ideas into reality. At ShareChat and Moj, their short video platform (https://sharechat.com/about), they have over 325 million users, 80 million creators, and over 2.5 billion shares every month. There is a story of disrupting the digital narrative as they build Bharat’s content creation ecosystem.

 

Name of the Company	Sharechat
Position	User support (Trust & Safety)  Intern
Salary	Rs. 2 – 4 /- LPA (Expected)
Location	Remote (Work from home)
Experience	0 – 2 yrs
Requisition ID	1955
Official Website	sharechat.com
Closing Date	ASAP

Note: Candidates, the salary mentioned above has been search from the various source like Quora, Glassdoor, Ambitionbox, etc. The company didn’t mention the official salary for this post.

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Sharechat User support Intern Roles & Responsibilities:

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team productivity targets and call and email handling targets
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers and create WOW experience
• Resolve customer complaints via phone, email, chat or social media
• Use outbound means to reach out to customers and verify account information.

Sharechat User support Intern Eligibility Criteria:

• Any Graduate Degree

Required Skills:

• Proven customer support experience
• Track record of over-achieving quota
• Strong phone /Email and Chat contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of character
• Excellent communication in your regional language , English & Hindi  (Reading, Writing, Speaking)
• Ability to multitask, prioritize, and manage time effectively
• Basic knowledge of Microsoft Excel/ Google Sheets

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Sharechat Selection Process:

The hiring process consists of organized steps aimed to identifying and recruiting the excellent candidates for different positions within the company. Candidates kindly check the standard selection procedure given below:

• Online Application Process: Candidates initiate the process by submitting their applications via official careers website. It's very important to provide precise and thorough information in your CV and application form
• The Resume Screening: The recruitment team evaluates all the submitted applications and CV’s determining if candidates satisfy the required qualifications and essential skills for the role
• Online Assessments Process: Candidates may need to complete online tests tailored to the role, designed to assess their technical skills, knowledge, and problem-solving capabilities. These assessments can encompass various topics, such as coding, analytical reasoning, and specialized industry knowledge
• Technical Interviews: Candidates who are applying for technical roles usually undergo for one or more technical interviews, which evaluate their technical knowledge, coding abilities, problem-solving skills, etc
• The Offer Letter: Candidates who successfully complete all interview rounds and reference checks will be provided with a formal job offer letter. This offer letter will outline details including salary, benefits, other employment terms, etc
• Background Verification Check: Candidates who accept the offer letter might be required to undergo a background verification check as a part of the final stage of hiring process
• Finally, Onboarding: Once the candidates accept the offer letter and finish all pre-employment verification checks, they will go through Official Company’s onboarding process, which involves orientation, training, team integration, etc

Candidates, please be aware that the specifics of the official company selection process can be vary - depending upon the role, location, and the preferences of the recruitment team. Candidates should thoroughly review the job description and adhere to any instructions given during the application process. Adequate preparation for technical interviews and assessments is vital for success in the selection process.

Why Joining Sharechat:

• They believe in creating economic opportunities for their content creators as a shared purpose. Join them to make a tangible impact for regional Indian audiences.
• Grab an opportunity to solve complex problems powered by their AI and ML recommendation system for over 325 million monthly active users, 80 million creators and key partners.
• Drive your career growth through their upskilling programs, accelerated by values like speed and ownership.
• You get a chance to work with top talent across the globe in a collaborative and learning culture.
• Experience growth in a people-first organization with unparalleled rewards and employee-centric policies, including ESOPs, monthly childcare allowance, insurance, and more.

How to Apply for Sharechat User support Intern Recruitment 2024?

Candidates, who are interested to apply for this job, should follow the procedures given below:

• Candidates should click the “Apply Link – Click Here” for the official link. After you click, it will redirect to the official website
• Click Apply button given in the official website
• Candidates already registered can directly go by login, otherwise create a new account to start the procedure
• After successfully registered, login & enter all the required details in Application form
• Candidates need to submit all relevant documents, if required (for example: CV, mark sheet, ID proof, etc)
• Kindly revise all the information are correct, once you finished
• Now, you can submit the application.
• If you have any doubt, kindly comment below

 

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Disclaimer: Hey Guys, the details mentioned above is only for information purpose. Our Team Latest MNC Jobs gathered the details form the official website and we don’t do any affiliation with the company mentioned above. Candidates need to first check the official website about the recruitment & apply through it. The Official recruitment procedures will be done by the official company norms. Latest MNC Jobs will not call or send any E-mails to any candidates and not charge for providing job informations. If you receive emails asking you to pay for a training program or internship, never respond to those emails, and do not make any payments. This may be a scam. This is a common scam in the job market. They often announce hiring for a specific role and then send you an email stating that you must pay for training in order to secure the job. Be Aware