American Express Recruitment Drive; Hiring Credit Analyst – Apply Now

Responsible for contacting customers with overdue accounts to secure the overdue balance of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure. The position is primarily responsible for managing first contact resolution with their cardholders who are behind on their payments or are past due, where you are required to understand the cardholder’s financial positions, understand the income and the expenditure of the cardholder and provide a short or a long term plan to the card member depending on how vulnerable the situations is. Candidates are advised to apply soon, before the link expires

Name of the Organization: American Express

Requisition ID: 24023233

Positions: Credit Specialist

Location: Gurugram (Hybrid)

Salary: As per company Norms

Educational Qualifications:

• Graduates with minimum 1 year of recent contact center experience
• Strong communication skills with the demonstrated ability to handle highly complex and manual queries
• Credit/Collections experience is desirable but not essential
• Understanding of credit card financial principles

Preferred Qualifications:

• Experience in UK contact centers is preferred
• Ability to learn a wide variety of technical and business skills
• Able to use negotiation and relationship management skills to provide win-win outcomes.
• Ability to use judgmental decision making to drive customer loyalty and growth for the business.
• Ability to listen and acknowledge customer concerns and create solution

Benefits:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

 

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