Oracle Recruitment Drive; Hiring Technical Support Analyst 1 – Apply Now

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone’s voice is heard, they’re inspired to go beyond what’s been done before. It’s why they’re committed to expanding their inclusive workforce that promotes diverse insights and perspectives. They’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. Candidates are advised to apply soon, before the link expires

Name of the Organization: Oracle

Requisition ID: 270675

Positions: Technical Support Analyst 1

Location: Bangalore & Hyderabad

Salary: As per company Norms

Educational Qualifications:

• Graduate with 0 – 2+ yrs of Experience

Job Description:

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Responsibilities:

As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).

 

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