Razorpay Recruitment Drive; Hiring Junior Analyst – Apply Now

Junior Analyst - CS Ops Job Openings in Bangalore 2025!!!

Razorpay announced job vacancy for the post of Junior Analyst - CS Ops. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Razorpay
Required Qualifications	Graduate
Skills	Monitoring transactions, Communication, etc..,
Category	Operations
Work Type	Onsite

They are seeking a dynamic and experienced  Customer Service Analyst to join their team. This role requires strong communication skills and attention to detail, analytical skills, and a good understanding of processes and policies.

Θ Positions: Junior Analyst - CS Ops

Θ Job Location: Bangalore

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: 4586293005

Roles and Responsibilities:

• Adhere to company standards for call /  transaction handling, including call time, first-call resolution rates, and merchant satisfaction metrics.
• Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets
• Keen attention to detail to execute transactions and proactive thinking.
• Attention to detail and ability to analyze information accurately.
• Strong problem-solving and decision-making skills.
• Strong proficiency/ experience  in handling merchants complaints and transaction requests  through voice and email response processes.
• Accurately document  interactions in the CRM system.
• Handle complaints and escalations professionally and effectively.
• Adhere to all company policies, procedures, and regulatory requirements.
• Identify and assess Merchant needs to achieve merchant satisfaction and deliver quality responses. Follow communication procedures and process guidelines.
• Go the extra mile to engage with Merchants and aim at Merchant Delight

Required Skills & Qualifications:

• Bachelor's Degree
• Minimum of 6 months to 1 years of experience, preferably in the fintech or banking domain.
• Experience in monitoring transactions and ensuring compliance with relevant regulations.
• Excellent communication skills, both written and verbal.
• Ability to multitask and manage time effectively.
• Ability to work collaboratively in a team environment.
• Knowledge of industry trends and best practices in fintech or banking preferable

 

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