Accenture Recruitment Drive; Hiring Network & Svcs Operation Associate – Apply Now

Billing Operations comprised of Billing Relationship Management, Billing Operations, Project management, Audit & controls, Customer buiness support, Bill strategy and Specialized billing operations and Dispute Management. Good Customer Support Experience preferred with good networking knowledge This team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.

Name of the Organization: Accenture

Requisition ID: AIOC-S01521496

Positions: Network & Svcs Operation Associate

Location: Chennai

Salary: As per company Norms

Educational Qualifications:

• Any Graduation
• Years of Experience: 1 - 3 Years

Skills Required:

• Strong analytical skills
• At least 3 to 5 years of experience in Billing operations
• Ability to organize, evaluate, and present complex data with excellent written and oral skills
• Knowledge of telecommunications services
• Stakeholder management skills
• Effective communication skills
• Knowledge in Microsoft Office including Outlook, Word, PowerPoint, and Visio
• Working knowledge of Excel experience
• Ability to handle critical situations and manage complexity
• Customer service skills

Roles & Responsibilities:

• Design Billing Solution/Architect the billing solutions for new Customers.
• Understand the interfaces of various biller and the data flow across the Billing environment and create design standards for new product/customer
• Create custom Billing Solution for Business and Critical customer according to the product/solution the sales pitched for.
• Identify opportunities to improve the overall Customer Billing Experience
• Understand the global billing issues facing each customer
• Have a clear understanding of the complexity and details of each customer’s global billing model (Local, CSS, SEI, CBB, etc.)
• Drive improvements in the overall time to onboard new customer/Product
• Have a clear understanding of the complexity of their customers’ billing model
• Understand the global billing issues facing their customers
• Provide guidance regarding billing to Sales and Service Managers
• Act as customer’s advocate when dealing with billing setup
• Identify opportunities to improve the overall Customer Billing Experience

 

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