RRD Mega Walk-IN Drive; Hiring Customer Support Associate – Apply Now

RRD GO Creative, with more than three decades of expertise in business communications, marketing solutions, and digital productivity solutions, they successfully help reimagine customer experiences for companies. Their three pillars of Global Brand Solutions, Smart Work Solutions, and Technology & Innovation Services transform the way businesses work for customers, building strong brand loyalty. Their 8,000 experts in 42 locations work across various industries to co-create a future-ready business landscape. They adopt a consultative approach to digitizing every aspect of the Customer Journey so you can effectively translate a strategic vision of expansion and efficiency into a superior Customer Experience. They help you effectively address customer needs so you can make Customer Experience your competitive differentiator.

Name of the Organization: RRD

Requisition ID: 141124020094

Positions: Customer Support Associate (Freshers)

Location: Chennai

Salary: As per company Norms

Educational Qualifications:

• Any Graduate
• Work Experience: 0 to 1 years of experience in customer service or client servicing, preferably from a voice international Process
• Excellent oral and written communication skills
• Good problem-solving abilities and attention to detail
• Flexibility to work various shifts, including night and weekends, as needed

Voice Support:

• Handle inbound and outbound calls to assist customers with inquiries, issues, and product information
• Provide clear and accurate information to customers, ensuring their questions are answered effectively
• Resolve customer complaints and concerns in a professional and timely manner
• Maintain a positive and empathetic attitude while interacting with customers

Role & responsibilities:

• Customer Experience - Strive to exceed customer expectations by providing personalized service and support. Gather customer feedback and insights to help improve products and services
• Interpersonal Skills - Excellent verbal and written communication skills
• Customer Service Skills - Communication skills for effective client interaction
• Time Management - Should be able to complete all jobs on time
• Adaptability - Should be able to adapt to any shift depending on the project requirement. Open to team/process change
• MS Office (Basic)

Walk-In Details:

Date & Time: 20th January , 10.30 AM - 3.30 PM Venue: Floor 6, Prestige Polygon, 471 Anna Salai, Chennai, 600 035 India Contact: Steffy

  

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