SocialPilot Work from Home Jobs; Hiring Associate – Apply Now

SocialPilot is looking for a Customer Success Specialist to join their team. You will build meaningful SaaS products in the Martech space that the customers love. You will be part of a highly collaborative group of creative problem solvers with a passion for innovation. In this role, you will collaborate with cross-functional product teams, including UX and UI designers, product managers, engineers, customer success managers, and marketing managers. This role is full-time, Remote

Name of the Organization: SocialPilot

Requisition ID:

Positions: Customer Success Associate

Location: Remote (WFH)

Salary: As per company Norms

Educational Qualifications:

• Graduate
• 2+ years of experience in any customer facing role OR any real evidence of customer empathy. Understanding of product principles is a bonus.
• By far the most important: excellent written communication skills. You should be able to understand, break down, and describe problems and solutions at length without needing to use ChatGPT.
• Open to working in a hybrid shift with an overlap in hours with US time zones.
• A sense of humor

Job Description:

• Help customers understand SocialPilot as a product.
• Understand the use-cases customers are trying to fulfill. Understand their workflows. Suggest workarounds where possible.
• Inform the product team about gaps in the product and potential ways to get better. Help them prioritize what you know is important for our target customers. Even make a fuss if that’s what it takes.
• Track product usage for our priority customers and intervene as needed.
• Be that person who connects the product, design, engineering and marketing teams with the customer.

Benefits:

• Complete transparency on strategy, business metrics, key performance indicators, and major initiatives across the organization
• No micromanagement: Own up your work and be accountable without the need for close supervision.
• Great team: Work with a great team with diverse backgrounds from world-class organizations
• Personal growth: Design a personal learning plan and utilize organizational resources to achieve the goals.
• Best in class health and medical benefits
• Profit-Sharing Plan: We reward our high-performing employees by actually sharing profits with them. The profits for the year 2021 were shared with the team in the final week of December
• Staycation: Every year, choose anywhere in the world to stay for a month; we will take care of the expenses!
• Open Door Policy: Strong communication and transparency go a long way in creating stress-free workplaces. Got a question? Just ask the right person without any bureaucracy
• Zen-like Workspace: A modern, aesthetically pleasing workspace with an all-inclusive cafeteria and dedicated conference/meeting rooms if you decide to work from the office

 

Apply Link – Click Here

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here