DigitalOcean Recruitment Drive; Hiring Cloud Support Engineer – Apply Now

Cloud Support Engineer Jobs in Hyderabad 2025!!!

DigitalOcean announced job vacancy for the post of Cloud Support Engineer. The place of posting will be at Hyderabad. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	DigitalOcean
Required Qualifications	Graduate
Skills	AWS, GCE, DO, etc
Work Type	Hybrid
Official Website	digitalocean.com

DigitalOcean is hiring for people who wish to grow in a dynamic Technical Support environment. Their ideal candidate is a customer focused individual that leverages his/her technical expertise for giving best support that benefits their users. Above all, they need individuals who are enthusiastic about working in a fast-paced, highly dynamic, and rewarding cross-functional setting.

Θ Positions: Cloud Support Engineer

Θ Job Location: Hyderabad (Hybrid)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 6442591

Required Skills & Qualifications:

• Knowledge of cloud infrastructure environments like AWS, GCE, DO, etc.
• Strong understanding of system and networking concepts and troubleshooting techniques.
• Good knowledge and hands on experience of applying Linux (Ubuntu, Debian, CentOS).
• Good knowledge, working experience and understanding of content management systems like WordPress, Magento etc.
• Sound knowledge and hands on experience of web servers like Apache and Nginx.
• Strong written and verbal communication skills to work on live chat and ticket support channels.
• Working knowledge of MySQL and MariaDB & others database engines.
• Possess strong analytical & problem solving skills.
• Sound concepts and knowledge of programming would be plus (PHP, Bash and Python.
• Ability to work under pressure.
• Experience in 24x7 production operations, preferably supporting a highly available environment for  PaaS/cloud service providers.
• BS/BE in Computer Science/Engineering or related field having 2+ years of relevant work experience.

Responsibilities:

• Provide best support and solutions to our Customers through tickets, chat, emails.
• Maintain a strong desire to help the customers with empathy.
• Strong teamwork in a 24/7 environment, with flexible schedule in rotating shifts (nights, weekends).
• Monitor and react to different abuse reports and monitoring alerts on Slack and emails, etc.
• Innovate at work. Assist seniors and leads with day to day reporting and process improvements.
• Diagnose and troubleshoot technical issues through live chat is PLUS.
• Meet customers facing SLAs and support KPIs (response time, CSAT, handle time).
• Be able to answer complex queries on chats and provide support to Engineer I with the rest of chats and tickets.

 

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