FIS Recruitment Drive; Hiring Technical Support Representative – Apply Now

Fresher Job Openings for Technical Support Representative 2025!!!

FIS announced job vacancy for the post of Technical Support Representative II. The place of posting will be at Haryana. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	FIS
Required Qualifications	Graduate
Skills	Technical knowledge
Work Type	Onsite
Experience	0 – 4 yrs

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Their talented people empower them, and they believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Θ Positions: Technical Support Representative II

Θ Job Location: Haryana

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: JR0291227

Required Skills & Qualifications:

• Any graduation or Post Graduation in IT domain
• Sound technical knowledge in Identity and Access Management
• Good Communication skills (Can work on calls)
• Experience Range – 0 to 4 Years

Job Description:

• Responsible to handle all Access Management & troubleshooting tasks. Responsible to fulfill client access requirements with accuracy. Provide help in resolving technology / troubleshooting support issues.
• Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.
• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
• Asks probing questions to gather relevant information on routine and complex calls.
• Uses effective listening skills to develop understanding of client questions or issues.
• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
• Maintains passwords, data integrity and file system security for the desktop environment.
• May participate in development of information technology and infrastructure projects.• May have expertise in commonly used business applications.
• May handle phone and email assistance as well.
• Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network (e.g., resetting password, bouncing PU, resetting remote devices.

Benefits:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

 

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