Mr Cooper Group Recruitment Drive; Hiring Customer Service Associate – Apply Now

Fresher Job Openings announced by Mr Cooper Group 2025!!!

Mr Cooper Group announced job vacancy for the post of Customer Service Associate 1 - Chat. The place of posting will be at Bangalore. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Mr Cooper Group
Required Qualifications	Graduate
Skills	Communication skills
Work Type	Onsite
Closing Date	February 28, 2025

Their purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, they know their roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything they do is in the care and service of their teammates and their customers.

Θ Positions: Customer Service Associate 1 - Chat

Θ Job Location: Bangalore

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 023367

Required Skills & Qualifications:

• 0-2 years of experience in international voice or chat processes.
• Must be open to work in Voice process
• Experience in the mortgage industry is preferred but not mandatory.
• Willingness to work night shifts and rotational shifts.
• Comfortable with a work-from-office arrangement.
• Strong team player with excellent interpersonal skills.
• Effective communication skills, both written and verbal.
• Ability to handle high-pressure situations and manage multiple tasks simultaneously.
• Basic computer skills and familiarity with CRM systems and contact center software.
• Strong problem-solving abilities and attention to detail.
• Customer-focused mindset with a commitment to providing high-quality service.

Preferred Qualifications

• BCom / BBA, BSC, BA degree or equivalent. Not B.tech or MBA
• Previous customer service experience in a contact center environment preferred, but not mandatory.
• Knowledge of mortgage industry terminology and processes preferred, but not mandatory.

Responsibilities:

• Handle customer inquiries and provide accurate information through chat and inbound voice channels.
• Resolve customer issues efficiently and effectively while maintaining high levels of customer satisfaction.
• Document and update customer records based on interactions.
• Collaborate with team members to meet and exceed performance goals and targets.
• Follow communication procedures, guidelines, and policies.
• Stay updated with product knowledge and industry standards to provide knowledgeable responses to customers.
• Participate in training sessions and team meetings.

 

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