American Express Recruitment Drive; Hiring TCPS Analyst – Apply Now

TCPS Analyst Job Openings for Freshers 2025!!!

American Express announced job vacancy for the post of TCPS Analyst. The place of posting will be at Gurgaon. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	American Express
Required Qualifications	Graduate
Skills	Communication & Decision-Making
Work Type	Hybrid
Category	Service

The primary objective would be to deliver very high standard of customer service by reviewing and analyzing requests received from merchants and customers globally for prepaid products and make informed decision to pay or decline the request post determining if all the compliance requirements are met. Travelers Cheques & Prepaid Servicing (TCPS) operations team ensures extraordinary customer service for their customers and merchants in a 24*7, multi-lingual environment. They manage servicing and operations for prepaid products giving support on all queries from a phone servicing and back-end operations perspective.

Θ Positions: TCPS Analyst

Θ Job Location: Gurgaon (Hybrid)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 25003428

Required Skills & Qualifications:

• Graduate with 0 to 3 years of Prior Experience.
• Work in a 24*7 work environment in a customer facing calling profile
• Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
• Good oral and written communication skills in English
• Good listening and decision-making skills.
• An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk

Responsibilities:

• Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
• Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
• Handle Escheatment calls and faxes.
• Process Refund Requests, Overspend and Excessive balance cases
• Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
• Respond to customer escalation and conduct a root cause analysis of the escalation
• Leverage expertise in analyzing risk related data, identifying fraud connections
• Manage change effectively to meet / exceed performance targets

Benefits:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

 

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