Hexaware Off-Campus Drive; Hiring Trainee – Apply Now

Off Campus Drive from Hexaware Technologies 2025!!!

Hexaware Technologies announced job vacancy for the post of Trainee. The place of posting will be at Chennai & Mumbai. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Hexaware Technologies
Required Qualifications	Graduate
Skills	Excellent verbal and written communication in English
Category	Customer / Technical Support
Closing Date	30.04.2025

At Hexaware, they're not just a global technology and business process services company; they're a community of 31,000+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 50 offices across 28 countries, they empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed.

As an employer, they're more than just a workplace. They put their people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Their culture is a canvas for innovation as they work toward their shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join them in embracing the magic of technology, as they passionately advocate for its potential to transform lives today and shape a brighter future. Together, they'll make the digital world a better place.

Θ Positions: Infrastructure Management Support (IMS) Role - Trainee

Θ Job Location: Chennai & Mumbai

Θ Salary: INR 15,000/- for the first 3 months stipend followed by INR 3.00 Lakhs Per Annum Service Agreement: 3yrs – 2 Lakhs

Θ Job Type: Full Time

Θ Requisition ID:

Required Skills & Qualifications:

• Graduates BSc (CS/IT/Electronics, EEE, Circuital) & BCA
• Academic Criteria 60% or 6 CGPA and above throughout in 10th , 12th, and Graduation No Live backlogs at the time of registration
• Year of Passing 2024 & 2025 Pass out

Job Description:

• Candidates should be open to work in 24*7 shifts environment
• Excellent verbal and written communication in English is must.
• Should have basic knowledge of ITIL process and international Client handling over the phone and email.
• Meet established service levelmetrics for call response, technical support, and customer service.
• Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
• Log Incidents/call tickets into Ticketing tool, monitor incoming customerticket queues for assignment, follow-up, and resolution.
• Follow and complete IT Service desk opening and closing checklists.
• Research and update knowledge base for solutions that can be used toprovide first call or contact resolution.
• Perform installation/troubleshooting/configuring of MS outlook Client,MS Office, Applications software, Antivirus Software, Internet explorerand basic network troubleshooting.
• Use remote tools such as Remote Desktop support, Dame Ware/Bomgar,Team viewer etc. (It’s optional) to troubleshoot and resolve end-users laptops, desktops.
• Provide follow-up service to End-users to ensure that service provided byHelp Desk has addressed their needs in a timely and efficient manner.

 

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