Qualcomm Recruitment Drive; Hiring IT Support Analyst – Apply Now

IT Support Analyst Job Openings in Hyderabad 2025!!!

Qualcomm announced job vacancy for the post of IT Support Analyst (Software Asset Management). The place of posting will be at Hyderabad. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Qualcomm
Required Qualifications	Graduate
Skills	Software Asset Management Services
Category	Support
Work Type	Onsite

Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Θ Positions: IT Support Analyst (Software Asset Management)

Θ Job Location: Hyderabad

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 3071750

Required Skills & Qualifications:

• High School Diploma or equivalent

Desired Experience & Exposure:

• Minimum 2 years of experience in Software Asset Management Services
• Excel spreadsheets skills, database management, and word processing applications.
• Possess excellent interpersonal, time-management, verbal/written communication, and organization skills.
• Accountable and responsible with the ability to function effectively, independently within a team environment
• Working knowledge of SAM Tools (Flexera One, ServiceNow, etc..) will be added advantage
• Good Software licensing knowledge, understanding of Software Installation issues handling & support
• Ability to multi-task, easily adapt to change and be detail oriented
• Required strong communication skills, ability to operate efficiently and professionally in a fast paced environment

Job Description:

The IT Software Asset Management Team is responsible for managing and maintaining the lifecycle of licensed software for Qualcomm employees. Functions of the role include the following, but responsibilities may change as the business requires:

Responsibilities:

• Facilitate the business’ needs for ongoing software support and upgrade on selected products by ensuring that maintenance, support, and upgrade protection are managed in advance of their expiration
• Maintain Qualcomm-owned software assets in Service Now (SN) /Flexera tool
• Fulfill requests for standard catalog software requested via the Service Now ticketing system
• Centralized asset information: Create, update, issue and reclaim software licenses to end users via the Service Now asset tracking system
• Engage directly with software vendors to acquire quotes for new software purchases, upgrades, maintenance renewals, and license usage questions/clarification
• Validate and fulfill requests for non-standard software requested via the Service Now ticketing system
• Distribute software + Entitle software licenses based on established contracts and license usage rules
• Support Qualcomm Global needs from the centralized SWAM Team and assist in 24/5 shifts
• Assist licensed users in getting their software installed onto their new machines
• Problem solve and troubleshoot software related issues and arrange support from publishers
• Perform required steps to process large maintenance for volume licenses
• Support license management for acquisition and divestiture events
• Requires EULA review and interpretation for non-standard software requests to ensure compliance
• Ensure to meet company compliance standards for each new, transfer, reassign, and re-install software request
• Answer questions and assist with escalation issues via phone from Tier 1 support help desk
• Process escalations and questions from Tier 1 support via Incident ticket in Service Now
• Meet internally imposed SLAs and deadlines
• Recognize opportunities for improvement, correctly identify and rank the urgency of issues/requests, accept ownership of problems, and take appropriate and effective steps to remedy
• Troubleshoot, correct, or escalate issues resulting from an automated process
• Create Software Usage reports for effective license usage status and work on avoiding compliance issues
• Responsible for managing and maintaining the lifecycle of licensed software.
• Assist and Participate in software publisher audits
• Company term large renewals to close within the timelines from Source to till Pay
• Control software compliance and work to be compliant with the license usage terms
• Processing invoices for payment process and coordinating with accounts team till payment release
• Participate in SWAM projects and support other service groups.

 

Apply Link – Click Here

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here

DISCLAIMER: The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.