Sphera Recruitment Drive; Hiring Associate Cloud Support Engineer – Apply Now

Associate Cloud Support Engineer Job Openings in Bangalore 2025!!!

Sphera announced job vacancy for the post of Associate Cloud Support Engineer. The place of posting will be at Bangalore. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Sphera
Required Qualifications	Graduate
Skills	Public Cloud Vendors
Position Type	Entry Level
Work Type	Onsite

They are guided by their core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help them recruit the right talent to join their rapidly expanding team of around the globe. It is important to them that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to their company culture.

Θ Positions: Associate Cloud Support Engineer

Θ Job Location: Bangalore

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: R104486

Required Skills & Qualifications:

• Graduate
• Good knowledge of Cloud Technologies and related emerging Technologies.
• ITIL exposure and understanding.
• Product Certification (AZ-900/AZ-104) will be an added advantage. 
• Team player with great interpersonal and communication skills 
• Phenomenal customer handling skills
• Ability to work within a global cloud operation support team covering 24x7x365
• Ability to learn new emerging technologies
• Knowledge and/or working experience with any Public Cloud Vendors, Preferably Azure
• Ability to work in a dynamic, fast-moving, and growing environment.

Responsibilities:

• Provide support for Sphera Cloud product suite, Cloud platform, and its underlying technologies to carry out the primary goal of monitoring & triaging the incidents.
• Front line support for Cloud Monitoring – Infrastructure and Application 
• Manage customer reported, automated and human generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures
• ​Responsible for operational support, front-line management of incidents or escalation points
• Participate in patching, mass upgrades and other planned maintenance activities for both infrastructure level (required) and application level (preferred)
• Develop, implement, Support and expand technical documentation of processes and procedures
• Utilize monitoring tools to proactively identify problems with systems, applications and networks.
• Strive to meet the highest level of customer satisfaction by resolving customer issues in a professional and prompt manner
• Adhere to right policies and escalation procedures and collaborate with the other areas for 2nd and 3rd level support.
• Able to present and communicate effectively on key findings to peers, management, and other stakeholders to keep positive and effective relationships.

 

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