Cactus Work from Home Jobs; Hiring Customer Service Associate – Apply Now

Remote Associate Customer Service Job Openings 2025!!!

Cactus announced job vacancy for the post of Associate Customer Service. The place of posting will be at Remote (WFH). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Cactus
Required Qualifications	Graduate
Skills	Customer Service & Communications
Category	Customer Service & Operations
Work Type	Remote

If you’re searching for more than just a job and are excited about investing in a career opportunity, they want to hear from you! This role is specifically for the day shift. Only candidates who are comfortable working during the day are encouraged to apply. You will be expected to work a 9-hour shift anytime between 5:00 AM and 8:00 PM, and you will work five days a week, which may include Saturdays and Sundays.

Θ Positions: Associate Customer Service

Θ Job Location: Remote (WFH)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 1867

Responsibilities

• Deeply understand customer needs and requirements, and provide them with the best-suited price, service, and delivery options from the outset.
• Respond to inbound support tickets, ensuring customers receive timely and useful information to reduce friction while using the service.
• Maximize customer satisfaction through accurate and timely resolution, meeting or exceeding stated SLAs.
• Anticipate customer needs and problems before they surface; develop deep customer intuition to empower our customers to achieve their goals.
• Troubleshoot and resolve client complaints and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience.
• Be the voice of the customer for internal teams and go the extra mile to delight customers so that they return and prefer our brand over the competition, working with cross-functional teams on allied organizational goals and projects.
• Handle all our tickets and provide resolution to queries regarding the editing, translation and publication support requirements and escalate complex issues when appropriate.

Qualifications and Prerequisites

• Have excellent written and spoken communication skills. English is mandatory; other languages are welcome!
• 0-2 year of work experience; prior experience in Customer Service is preferred.
• Have a service-oriented and customer-first mindset. You enjoy helping and using your communication, persuasion, and people skills to achieve operational and team results.
• Have a collaborative working spirit and can work seamlessly across teams and functions to resolve sticky situations.
• Have excellent interpersonal and intercultural skills and can work with global teams.

Application Process

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Their selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds.

 

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