CSG Work from Home Jobs; Hiring Technical Support Analyst – Apply Now

Remote Technical Support Analyst (Python, AWS) Job Openings 2025!!!

CSG announced job vacancy for the post of Technical Support Analyst Python, AWS. The place of posting will be at Remote (WFH). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	CSG
Required Qualifications	Graduate
Skills	Application support, Troubleshooting technical issues, Python/Shell scripting, Linux CLI
Category	Support
Work Type	Remote

They are seeking a proactive and detail-oriented Technical Support Analyst with 1–3 years of experience to join their team. This role involves providing application support, troubleshooting technical issues, and working closely with internal teams to ensure system stability and performance. The ideal candidate should have experience with Python/Shell scripting, Linux CLI, and ticketing tools, along with a foundational understanding of cloud infrastructure. This is an excellent opportunity for individuals looking to expand their technical expertise and grow within a fast-paced, technology-driven environment.

Θ Positions: Technical Support Analyst Python, AWS

Θ Job Location: Remote (WFH)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 29056

Required Skills & Qualifications:

• 1–3 years of experience in technical/application support or a related field.
• Proficiency in Python/Shell scripting for automation and troubleshooting.
• Hands-on experience with Linux CLI for system diagnostics and issue resolution.
• Prior experience working with ticketing tools (e.g., Jira, ServiceNow, Zendesk) is mandatory.
• Basic understanding of cloud infrastructure (AWS, Azure, GCP) and its impact on applications.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to multitask, prioritize incidents, and work efficiently in a fast-paced environment.
• Excellent communication skills, with the ability to document and explain technical issues clearly.

Preferred Skills (Nice-to-Have):

• Familiarity with CI/CD pipelines and DevOps practices.
• Experience with monitoring tools like Grafana, Prometheus, or Datadog.
• Exposure to SQL databases for querying and troubleshooting.

Responsibilities:

• Application Support: Provide technical support and troubleshooting assistance for enterprise applications.
• Incident Management: Handle support tickets using a ticketing tool, ensuring timely resolution and adherence to SLAs.
• Scripting & Automation: Utilize Python/Shell scripting to automate repetitive tasks and enhance system efficiency.
• Linux Administration: Work with Linux CLI to diagnose and resolve system-level issues.
• Monitoring & Alerts: Monitor application and infrastructure performance, escalating issues when necessary.
• Cloud Understanding: Assist in troubleshooting application issues within cloud-based environments (AWS, Azure, or GCP).
• Collaboration: Work with development and operations teams to resolve incidents and implement improvements.
• Documentation: Maintain accurate records of troubleshooting steps, resolutions, and standard operating procedures (SOPs).

 

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