Seismic Recruitment Drive; Hiring Technical Support Engineer I – Apply Now

Technical Support Engineer I Job Openings in Hyderabad 2025!!!

Seismic announced job vacancy for the post of Technical Support Engineer I. The place of posting will be at Hyderabad. Candidates who have completed Educational Qualifications with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Seismic
Required Qualifications	Graduate
Skills	HAR files, New Relic logging, and browser session information
Category	Support
Work Type	Onsite

The ideal candidate is a self-starter with a positive, motivated attitude who thrives in dynamic environments. If you are someone who is passionate about technology, tech support, and customer service, capable of handling diverse situations effectively via customer support cases and chat conversations, they want to hear from you!

Θ Positions: Technical Support Engineer I

Θ Job Location: Hyderabad

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 1808

Required Skills & Qualifications:

• 1-3 years of relevant work experience.
• Positive, motivated, and proactive attitude.
• Strong academic record, demonstrated success in achieving goals, and a Bachelor’s degree preferred.
• Ability to empathize with customer concerns and understand their key business objectives and challenges.
• Comfort and adaptability in dynamic environments with changing priorities.
• Excellent organizational, time management, multitasking, and attention to detail skills.
• Analytical mindset with the ability to recognize trends in customer submissions.
• Proficiency with written and oral communication, ensuring clarity and precision.
• Strong listening skills and the ability to interpret complex questions.
• Demonstrated interest in technology and solving challenging technical problems.
• Desire to work in a high-growth, fast-paced environment.
• Comprehensive understanding and technical knowledge across the different Seismic SaaS offerings.
• Ability to troubleshoot common customer issues using tools such as HAR files, New Relic logging, and browser session information.
• Experience with ServiceNow, Jira, Salesforce, or similar customer service systems is a plus.
• Familiarity with Google Apps, iOS and Android, Microsoft Office, and other business applications.
• Makes an impact on resolving customer issues while enhancing the ability to resolve issues requiring cross-departmental collaboration.
• May support multiple channels of support.

Roles & Responsibilities:

• Deals with conflict constructively, seeks guidance and feedback from others, leans on senior team members to learn best practices.
• Communicates clearly and effectively with other engineers and external teams.
• Is able to communicate and interact well with manager, team members, and other professionals in the team as well as cross-functionally at the same level.
• Assist customers with primary issues and follow-up questions.
• Diagnose customer issues and perform initial bug triage to determine severity.
• Deliver an exceptional customer experience during all interactions.
• Utilize the Knowledge Base and other tools to provide answers to customer questions.
• Stay current on software updates by attending product and feature training sessions.
• Demonstrate a growing expertise in the system and assist with ongoing Support Team initiatives and projects as needed.
• Document and report bugs encountered during support interactions, ensuring they are logged accurately for engineering teams.
• Identify and escalate complex issues.
• Provide detailed and personalized support to customers, including best practices and preventive measures.
• Work closely with other support engineers and departments to resolve customer issues efficiently.
• Manage day-to-day case work and assigned tasks in a reliable manner.
• Produce high-quality work and resolutions with limited direction.
• Determine the best course of action for timely resolution.
• Provide timely response and escalation of customer issues in accordance with established SLAs and support processes.
• Regularly contribute to internal support meetings by taking ownership of cases and sharing insights on the cases reviewed. Occasionally, lead the L1 call.
• Follow best practices around queue management and stay within target queue size.
• Take ownership of cases comparable to other team members.
• Manage case and chats for high customer satisfactions scores with minimal backlog and low MTTR.
• Contribute to the support knowledge base for customers and internally.

 

Apply Link – Click Here

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here

DISCLAIMER: The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.