Truelancer Work from Home Jobs; Hiring Chat Support Specialist – Apply Now

Remote Chat Support Specialist Job Openings 2025!!!

Truelancer announced job vacancy for the post of Chat Support Specialist. The place of posting will be at Remote (WFH). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Truelancer
Required Qualifications	Graduate
Skills	Chat software and support tools
Category	Customer Support
Work Type	Remote

They're looking for a talented Chat Support Specialist to join their dynamic team. Their unwavering dedication to providing exceptional customer support requires individuals who are passionate about assisting customers through live chat. If you're ready to be part of their customer-centric journey, they want to hear from you.

Θ Positions: Chat Support Specialist

Θ Job Location: Remote (WFH)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID:

Required Skills & Qualifications:

• 1+ years of experience in live chat support or a similar role.
• Proficient in using live chat software and support tools.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a patient, customer-friendly attitude.
• Basic technical knowledge and the ability to explain complex technical concepts to customers.
• Ability to work independently and collaboratively in a remote team environment.

Preferred Skills:

• Experience in e-commerce or a technology-related industry.
• Multilingual proficiency.
• Knowledge of CRM software and ticketing systems.
• Ability to adapt to varying schedules, including weekends and evenings.
• Strong typing skills and the ability to multitask effectively.

Roles & Responsibilities:

• Provide real-time support to customers through live chat, answering inquiries, resolving issues, and offering product information.
• Maintain a strong understanding of our products and services to assist customers effectively.
• Troubleshoot technical problems, providing clear and concise solutions.
• Guide customers through various processes and transactions.
• Gather customer feedback and share insights with the team for ongoing service improvement.
• Assist with customer onboarding and product training as needed.
• Document and report technical issues to the appropriate teams.
• Keep accurate records of customer interactions and transactions.

 

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