NatWest Recruitment Drive; Hiring Analyst – Apply Now

Customer Service & Operations Analyst Job Openings in Chennai & Gurgaon 2025!!!

NatWest announced job vacancy for the post of Customer Service & Operations Analyst. The place of posting will be at Chennai & Gurgaon. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	NatWest
Required Qualifications	Graduate
Work Type	Onsite
Job Posted On	17.May.2025
Closing Date	06.June.2025

This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes. You’ll be actively participating in initiatives to improve customer service, processes and procedures. You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role. This opportunity is part of the Pride Pathways 6-month career development program, an event designed for individuals from the LGBT+ Community-it aims to foster inclusive hiring and create equitable career pathways within the organisation. They're offering this analyst level role for six months. To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

Θ Positions: Customer Service & Operations Analyst (LGBT+ Event)

Θ Job Location: Chennai & Gurgaon

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: R-00255694

Job Description:

In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

Roles and Responsibilities:

• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
• Keeping accurate records of day to day operations, logging incidents and identifying trends
• Reviewing manual or ineffective processes which could be automated or enhanced
• Maintaining a focus on improving our customer service and experiences

Required Skills & Qualifications:

• Freshers, any graduates or postgraduates from 2023 or 2024 pass outs are preferred
• Experience of analysing and using performance data
• The ability to convey information in a simple and understandable way
• An understanding of contact centre operations and performance metrics
• Microsoft Office skills, including PowerPoint, Excel and Word

 

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