RSM Recruitment Drive; Hiring IT Support Analyst 1 – Apply Now

IT Support Analyst 1 Job Openings in Hyderabad 2025!!!

RSM announced job vacancy for the post of IT Support Analyst 1. The place of posting will be at Hyderabad. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	RSM
Required Qualifications	Graduate
Skills	Windows OS, LAN, WAN
Category	Technical Support
Work Type	Onsite

The Service Desk Analyst is a member of the Service Desk team. They are responsible for first level technical support of all supported applications. They will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer questions via phone and electronic mail related to the use of supported software and hardware systems. They will escalate to L2 and L3 as appropriate.

Θ Positions: IT Support Analyst 1

Θ Job Location: Hyderabad

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: JR113484

Roles and Responsibilities:

• Provide technical support by phone to customers relating to effective use of technologies including computer, mobility, voice, network connectivity, and various software applications.
• Thoroughly document all work completed into the appropriate call-tracking and incident management systems.
• Routinely utilize and contribute to the knowledgebase and actively promotes utilization to both internal and external customers.
• Ensure appropriate and accurate escalation of incidents that require resolution by other IT groups beyond the Service Desk.
• Assist in the on-boarding and training of new employees.
• Other duties as assigned

Education:

• Associate degree in information systems, Business, or related field, or equivalent experience.

Technical Skills:

• Computer hardware components, systems, and peripherals
• Basic computer software applications including MS Office products, email, Internet access, and multimedia technology
• Knowledgeable with LAN or WAN networking
• Working knowledge of Windows OS

Special Requirements:

• Passion for and responsibility to the customer
• Personal and corporate integrity
• Friendly presence, helpful attitude, and self-motivated with demonstrated interpersonal skills
• Good organizational and problem-solving skills
• Ability to multitask
• Ability to work in a highly collaborative environment
• Ability to work a flexible schedule including overtime as required

Experience:

• PC support background and experience working in a call center / phone support environment.

 

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