Associate Technical Support Engineer Job Openings in Pune 2025!!!
Rocket Software announced job vacancy for the post of Associate Technical Support Engineer. The place of posting will be at Pune. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
|
Name of the Company |
Rocket Software |
|
Required Qualifications |
Graduate |
|
Skills |
Troubleshooting, Communication, Technical
computer knowledge |
|
Category |
Support |
|
Work Type |
Onsite |
The
Associate Technical Support Engineer assists Rocket customers with questions
and problems regarding the installation, setup, configuration and functionality
of Rocket Software products. The Engineer will troubleshoot reported symptoms
to aid in the resolution process either directly for the customer or to help guide
the development team in providing permanent solutions. The Engineer will
typically work as part of a team with limited direction
Θ Positions: Associate
Technical Support Engineer
Θ Job
Location:
Pune
Θ Salary: As Per Company
Norms
Θ Job Type: Full Time
Θ Requisition
ID: R2025-5887
Roles and
Responsibilities:
- Able to assess customer needs and set expectations
- Handle moderate to complex application guidance and level II customer support and resolution for assigned product list
- Responsible for handling a high volume of administrative cases
- Verify accuracy of business impact statement as provided by the customer
- Perform, with limited direction, problem verification by confirming customer’s environment, error messages, and symptoms of a problem
- Able to troubleshoot common problems
- Use testing tools for troubleshooting
- Research moderate cases using knowledge bases, documentation etc.
- Gather information to develop reproducible cases
- Prepare, recommend and implement solutions
- Mastery of creating case tracking details for use by team members for similar/future problem resolution
- Accountable for team and individual results
- Participate in internal projects and other work as directed
- Self-directed learning to expand expertise of Rocket Software products
- Contributes to training content, as necessary
- Act as the go-to Technical Support Engineer for Technical Support Technicians
- Assist other Support Engineers at different levels
- Write collateral at an appropriate level
- Contributes to training
Required
Skills & Qualifications:
- 2+ years of technical engineering support
- Preferred technical computer knowledge
- Bachelor of Science Degree preferred
- Available for some after hours, weekend and/or holiday work
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