DigitalOcean Recruitment Drive 2025; Hiring Cloud Support Engineer – Apply Now

High-Paying Cloud Support Engineer Jobs in Hyderabad – Apply Online with DigitalOcean

DigitalOcean has announced a new job vacancy for the role of Cloud Support Engineer – Kubernetes / DBaaS. The posting location will be at Hyderabad. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description, and roles & responsibilities are as follows:

Name of the Company	DigitalOcean
Required Qualifications	Graduate
Skills	Cloud technology, Linux systems, Kubernetes, DBaaS
Category	Engineering & Technology
Work Type	Onsite

DigitalOcean simplifies cloud infrastructure solutions so developers and businesses can focus on innovation. With mission-critical infrastructure and managed offerings, DigitalOcean empowers startups, SMBs, and enterprises to scale modern applications quickly. As a global, remote-first organization, DigitalOcean’s employees and customers are located worldwide.

Job Details:

Θ Positions: Cloud Support Engineer- Kubernetes /DBaas

Θ Job Location: Hyderabad

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: 6849992

Roles and Responsibilities:

• Provide solutions to technical and product queries raised by customers via tickets, emails, chats, or phone calls
• Troubleshoot cloud applications and infrastructure issues effectively
• Adapt quickly to DigitalOcean systems and evolving technologies
• Collaborate with global teams in a fast-paced environment
• Identify, document, and implement process & policy improvements
• Manage incident escalations and ensure timely resolutions
• Assist in fraud prevention and abuse management on the platform
• Work with other departments to enhance customer experience
• Contribute to designing high-availability cloud solutions for scaling businesses

Required Skills & Qualifications:

• Strong knowledge of cloud computing and Linux systems
• Passion for customer success and technical problem-solving
• Excellent communication skills with the ability to simplify complex concepts
• Prior experience in Customer Support, Cloud Solutions, or Solutions Architecture roles preferred
• Strong analytical and troubleshooting skills
• Ability to prioritize tasks and manage multiple responsibilities

Technical Skills:

• Applied knowledge in Linux distributions (Debian, Ubuntu, etc.) and Django
• Networking, Storage, and Virtualization (KVM, Xen)
• Database engines: MySQL, MariaDB, PostgreSQL, Redis, MongoDB
• Bonus: Certifications (RHCE, CKA, CKAD)
• Bonus: Hands-on experience with Kubernetes troubleshooting – from pods and deployments to control plane issues

How to Apply?

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