American Express Recruitment 2025 | Hiring Customer Service Analyst in Gurgaon – Apply Now

Customer Service Analyst Job Openings in Gurgaon 2025!!!

American Express has announced exciting Customer Service Analyst job openings in Gurgaon (Hybrid) for both freshers and experienced professionals. Candidates with a Graduate / Engineering / Post Graduate background are eligible to apply. If you’re looking to build a career with a global financial services leader, this is a golden opportunity to explore customer service and banking operations jobs in India.

Company Overview

Name of the Company	American Express
Required Qualifications	Graduate / Post Graduate
Skills	Excellent verbal and written communication skills
Category	Banking Updates / Maintenance
Work Type	Hybrid

About American Express:

Founded over 175 years ago, American Express (Amex) is one of the world’s most trusted financial services and payment technology companies. With a culture built on innovation, leadership, and teamwork, Amex empowers employees to deliver exceptional value to customers, communities, and colleagues. As part of Team Amex, you’ll have access to advanced learning programs, career development opportunities, and a strong focus on employee well-being and work-life balance.

Job Details

Θ Positions: Customer Service Analyst

Θ Job Location: Gurgaon (Hybrid)

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: 25019581

Roles and Responsibilities

• Handle merchant requests and financial updates related to existing and new merchant accounts.
• Manage inbound and outbound calls with merchants, internal teams, and financial institutions.
• Conduct payments research, account reconciliation, and merchant onboarding processes.
• Review business and legal documents such as incorporation certificates, licenses, agreements, and compliance reports.
• Ensure accurate and timely case completion to meet defined service level agreements (SLAs).
• Collaborate with internal departments such as Banking, Risk Management, Network Development, and Customer Service.
• Maintain exceptional communication standards for delivering extraordinary customer care.
• Work on multiple priorities simultaneously with a focus on accuracy and timeliness.
• Use MS Office tools (Excel, Word, PowerPoint) for documentation and reporting.

Required Skills & Qualifications

• Bachelor’s degree in any discipline (Commerce, Business, or related preferred).
• Strong verbal and written communication skills.
• Proficiency in handling financial data, merchant information, and customer documentation.
• Excellent problem-solving, analytical, and multitasking abilities.
• Demonstrated dependability and ability to meet tight deadlines.
• High customer orientation and ability to work independently.

Benefits

• Competitive base salary and performance-based incentives.
• Comprehensive health, dental, and life insurance coverage.
• Flexible hybrid working model for better work-life balance.
• Paid parental leave and wellness programs (based on location).
• Free access to global wellness centers and mental health support.
• Learning and career development opportunities through structured programs.

Why Join American Express?

At American Express, every employee is empowered to make an impact. You’ll work in a collaborative environment that encourages innovation and recognizes performance. Whether you’re starting your career or looking for high-paying financial customer service roles, Amex offers the platform to grow personally and professionally.

How to Apply

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Disclaimer: The information provided on this page is for informational purposes only. All job-related details are sourced directly from the official American Express careers website. Latest MNC Jobs does not charge any fees or guarantee placements. The recruitment process follows official HR and company policies. Candidates are advised not to make any payments for job offers.