Computacenter Recruitment Drive 2025 | Hiring Associate Technical Analyst – Apply Online Now

Associate Technical Analyst Job Openings in Bangalore – Freshers Eligible | Apply for IT Support & Technical Analyst Roles

Computacenter has officially announced a new job opening for the post of Associate Technical Analyst. The position is based in Bangalore, offering an exciting opportunity for fresh graduates and professionals passionate about IT support, technical analysis, and system operations. Candidates who have completed Graduate / Engineering / Post Graduate degrees with or without experience are eligible to apply. Below are the complete details about qualifications, roles, and responsibilities.

Name of the Company	Computacenter
Required Qualifications	Graduate / Post Graduate
Skills	Excellent analytical, literacy, and numeracy skills
Category	IT Support / Technical Operations
Work Type	Onsite

Work Type: Onsite

About the Role

It’s an exciting opportunity for a Global Service Coordinator role in Computacenter’s dynamic and expanding FLS Team. The selected candidate will contribute to delivering world-class technical services to global clients. You’ll work with some of the most innovative professionals and cutting-edge technologies that will help you grow your IT career and develop global technical support expertise.

Position Details

Θ Positions: Associate Technical Analyst - Fresher

Θ Job Location: Bangalore, India

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: 215288-en_GB

Roles and Responsibilities

• Ensure smooth operation of internal tools such as SNOW, BMC Remedy, SAP-ERP, and Blue Martini.
• Process incoming requests, incidents, and service tickets in line with SLA / OLA targets.
• Perform technical troubleshooting using predefined procedures.
• Support 1st and 2nd-level fault analysis and escalate to 3rd-level teams where required.
• Maintain strong communication and provide consistent customer experience through phone and email support.
• Assist with incident management, asset data handling, and request processing.
• Contribute to knowledge base maintenance and process improvement.
• Comply with information security policies and promptly report any potential risks or incidents.
• Engage in documentation, validation, and end-to-end fulfillment for technical requests and incident handling.
• Support E2E logistics coordination within India, including DC/eWay documentation.

Required Skills & Qualifications

• Proficiency in English – both written and spoken.
• Excellent analytical, literacy, and numeracy skills.
• Experience using Microsoft tools and ITSM systems (e.g., SNOW, SAP, BMC Remedy).
• Basic understanding of change management and IT process improvement.
• Strong interpersonal and communication abilities.
• Proven experience in documentation, technical coordination, or IT helpdesk environments is an advantage.
• Exposure to Knowledge Management and Service Desk Operations preferred.

Preferred Skills

• Experience in a project-based or matrixed organization.
• Good understanding of ServiceNow (SNOW) and SAP ERP systems.
• Ability to manage workload independently and meet deadlines.
• Continuous improvement mindset with attention to detail.

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