Gainsight Recruitment Drive 2025 – Apply Online for Associate Support Analyst (L1)

Associate – Support Analyst L1 Job Openings in Hyderabad 2025 (Hybrid Mode)

Gainsight has officially announced job openings for the role of Associate – Support Analyst L1 in Hyderabad, India. The position is offered in a hybrid work model, allowing flexibility for both in-office and remote collaboration. If you’re looking for technical support jobs in Hyderabad 2025 that offer a balance between technology and customer engagement, this is an excellent opportunity to advance your career. Both freshers and experienced professionals with a background in IT, engineering, or computer science are eligible to apply.

Company Overview

Name of the Company	Gainsight
Required Qualifications	Graduate
Skills	Strong SQL knowledge
Category	Technical Support
Work Type	Hybrid (Office + Work from Home)

About the Role

Gainsight is seeking a talented and customer-focused Associate Support Analyst L1 to join its global support team. This position plays a key role in providing technical support and ensuring seamless customer experiences for Gainsight platform users worldwide. You will assist clients by resolving complex technical issues, collaborating across engineering, product, and customer success teams, and ensuring fast and accurate issue resolution. This is one of the best opportunities for those seeking remote IT support analyst jobs with a focus on SQL troubleshooting, customer success, and SaaS support systems.

Job Overview

Θ Positions: Associate - Support Analyst L1

Θ Job Location: Hyderabad (Hybrid)

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: R-101426

Roles and Responsibilities

• Efficiently resolve software and technical queries for customers through email, chat, phone, and remote sessions.
• Gather and analyze key information to troubleshoot technical and database-related issues.
• Ensure customer satisfaction by setting and managing expectations on response and resolution times.
• Collaborate with L1, L2, and L3 Support teams to meet SLAs and deliver timely solutions.
• Research and document solutions for recurring technical problems and create knowledge base articles.
• Monitor system usage, performance, and availability through routine reports.
• Own each customer issue from identification to resolution, maintaining clear communication throughout.
• Participate in AI-based support initiatives and contribute to automation and innovation within the support function.
• Work closely with global teams to improve support efficiency and technical accuracy.

Required Skills and Qualifications

• Bachelor’s degree in Computer Science or a related technical field.
• Strong SQL knowledge and understanding of relational databases and query optimization.
• Familiarity with Chrome Developer Tools and debugging in web-based technologies.
• Knowledge of DOM (Document Object Model) and database architecture principles.
• Strong analytical and troubleshooting abilities in a fast-paced IT environment.
• Excellent verbal and written communication skills with a strong customer service orientation.
• Ability to multitask, document effectively, and empathize with customer needs.
• Team player with a passion for continuous learning and innovation.

Why Join Gainsight?

At Gainsight, you’ll work in an environment that values collaboration, learning, and innovation. This is one of the most rewarding high-paying hybrid tech jobs in India, offering:

• Hands-on experience with cutting-edge SaaS products.
• Opportunities to collaborate with global teams.
• Professional growth in customer success careers and technical support operations.
• Flexible work-life balance with hybrid work options.

How to Apply

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Disclaimer: The information provided here is solely for informational purposes for students, freshers, and experienced professionals. All job details are sourced from Gainsight’s official career portal. Latest MNC Jobs does not guarantee placement or charge any fees for job postings. All hiring processes will follow Gainsight’s official recruitment and HR guidelines. Candidates are advised not to make any payments for employment opportunities.