RSA Recruitment Drive 2025 – Hiring Technical Support Engineer 1 | Apply Online

Technical Support Engineer 1 Job Openings in Bangalore (Hybrid) – Freshers & Experienced Candidates Apply Now! 

RSA, a global leader in cybersecurity and identity management solutions, has officially announced Technical Support Engineer job openings in Bangalore 2025. This is a great opportunity for candidates looking to start or advance their career in IT support within a reputed multinational company. 

Company Overview 

Θ Company Name: RSA 

Θ Job Title: Technical Support Engineer 1 

Θ Location: Bangalore (Hybrid) 

Θ Category: Customer Support / IT Support 

Θ Employment Type: Full Time 

Θ Work Type: Hybrid (Minimum 2 days in office per week) 

Θ Salary: As per company norms 

Θ Requisition ID: N/A 

Role Overview 

As a Technical Support Engineer, you’ll be responsible for providing exceptional customer support and troubleshooting assistance for RSA products and technologies. You’ll interact with clients via phone, email, and remote sessions, ensuring timely and accurate technical issue resolution. 

This role is ideal for individuals who possess strong analytical skills, customer empathy, and a passion for solving technical challenges in a fast-paced, global IT environment. 

Roles and Responsibilities 

• Serve as a remote customer advocate by collaborating closely with RSA’s technical field teams. 
• Diagnose and troubleshoot issues, clearly communicating progress and resolutions to customers. 
• Conduct and participate in customer conference calls when required. 
• Contribute to and maintain eServices content such as Knowledge Base and support forums. 
• Escalate complex technical issues to specialized resources when necessary. 
• Manage your personal queue of support cases, prioritizing based on customer needs. 
• Support 24x7 operations including rotational shifts, weekends, and holidays as required. 
• Continuously develop expertise in RSA product lines and become a Subject Matter Expert (SME). 
• Apply system analysis techniques to troubleshoot hardware and software functionality. 
• Create and update Knowledge Base articles for internal and external use. 

Required Skills & Qualifications 

• Non-Technical Skills 
• 0 to 3 years of relevant experience in customer or technical support. 
• Excellent communication and interpersonal skills. 
• Strong problem-solving and logical reasoning abilities. 
• Ability to perform effectively under pressure. 
• Self-motivated, adaptable, and a strong team player. 
• Willingness to work in rotational shifts. 
• Technical Skills 
• Basic understanding of Linux-based servers, network protocols, and web applications. 
• Foundational knowledge of SQL and database management. 
• Awareness of security fundamentals and API usage (hands-on experience is a plus). 
• Ability to analyze and document technical issues systematically. 
• Education: Bachelor’s Degree in Information Technology, Computer Science, or Communications (or equivalent field). 

Application Process 

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Disclaimer: The information provided here is intended solely for informational purposes for students, freshers, and experienced candidates. All recruitment details are sourced directly from the official RSA website and verified company pages. Latest MNC Jobs does not guarantee employment and will never charge any fees for sharing job information. Candidates are advised not to make any payments to individuals or agencies for job placements. Recruitment will strictly follow RSA’s official hiring process and HR policies.