Genpact Recruitment Drive 2025 | Hiring Process Associate – Service Desk L1 | Apply Now

Genpact Careers 2025 – Latest Process Associate Jobs in Hyderabad

Genpact has announced exciting job openings for the position of Process Associate – Service Desk L1. This is an excellent opportunity for fresh graduates and experienced professionals seeking IT support analyst jobs in Hyderabad or looking to start their careers with a global leader in digital transformation and business process services.

Genpact Job Overview

Company Name: Genpact                            

Position: Process Associate – Service Desk L1

Job Location: Hyderabad                          

Category: Technical Support / IT Helpdesk    

Work Type: Onsite                              

Qualification Required: Graduate (Any Stream)              

Experience Level: Fresher / Experienced              

Salary: As Per Company Standards           

Requisition ID: ITO092632                          

About the Role

As a Service Desk Process Associate, you will be the first point of contact for technical support and customer assistance. This position involves providing IT service desk support, troubleshooting hardware and software issues, and ensuring a smooth user experience across various devices and platforms. Your role will focus on effective problem-solving, prompt ticket resolution, and maintaining high levels of customer satisfaction. Candidates with a passion for IT service management and strong communication skills are encouraged to apply.

Roles and Responsibilities

• Provide first-level technical assistance through chat and email support.
• Maintain accurate log notes and categorize tickets properly in the service management tool.
• Troubleshoot hardware, operating systems (Windows/macOS), and browser-related issues.
• Offer initial support for desktops, laptops, and printers, along with mobile device troubleshooting.
• Deliver quality service and ensure issues are resolved within defined SLAs.
• Communicate clearly with non-technical users while explaining technical solutions.

Required Skills & Qualifications

• Graduate in any discipline (IT background preferred).
• Strong verbal and written communication skills.
• Ability to explain technical problems to non-technical audiences.
• Excellent multitasking, time management, and customer interaction skills.
• Basic knowledge of IT systems, MS Office, and common applications.

Preferred Skills:

• Familiarity with PC/Laptop troubleshooting.
• Understanding of networking concepts and operating systems.
• Experience with browsers (Chrome, Edge, Firefox).
• Knowledge of MS Office 2016 and related tools.

How to Apply

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Disclaimer: The information provided on this page is for educational and informational purposes only. Job details are sourced from Genpact’s official career site. We do not guarantee placements or charge any fees. Applicants should verify all details and apply only through the official Genpact website.